Case Studies
Victorian emergency services authority upgrades WAN - while still maintaining emergency services support
The Victorian Emergency Services Telecommunications Authority (ESTA) has upgraded its WAN to a fault tolerance architecture WAN service, in order to cope with increasing call traffic, additional agency responsibilities, strong forecasted population growth across metropolitan, regional and rural Victoria, as well as the relocation of one of three emergency communications centres. [ + ]
Runge improves collaboration with global LifeSize videoconferencing deployment
Mining consultancy and software development company Runge required a videoconferencing solution to improve global collaboration and meet the expectations of customers who had already invested in this technology. [ + ]
Summerland Credit Union replaces telephone system with NEC IP PBX
Summerland Credit Union has overhauled its call centre and internal communications infrastructure, replacing it with an IP PBX from NEC. As a result, the company is saving $35,000 per year in line rental alone, while also improving call quality and reducing faults. Presence features also improve internal redirection of calls. [ + ]
Homemade interactive voice response (IVR) and UC help Hoyts improve customer service and IT help desk
Hoyts Corporation has built its own interactive voice response (IVR) application for use with a recently deployed unified communications (UC) system. The solutions have resulted in a faster turnaround in call handling, and less time spent on call waiting. [ + ]
Hosted PBX allows service provider to enter IP voice market
In late 2010, Queensland-based service provider itrinity made the decision to offer IP voice services. The company looked at several hosted solutions, ultimately settling on a hosted VoIP PBX from VoNEX. The system provides itrinity with scalable VoIP services with a high degree of redundancy. [ + ]
Ruckus WLAN powers 600 clients at Google’s Think Mobile 2011 event
To accommodate 600 clients at Google’s Think Mobile 2011 conference, systems integrator Wired Sky employed a Ruckus Wireless solution. The solution took less than two hours to deploy and experienced zero downtime during the event. [ + ]
Hungry Jack’s implements in-store Wi-Fi networks for customer use
Fast food restaurant chain Hungry Jack’s recently implemented in-store Wi-Fi networks, to support a free Wi-Fi service for customers. The service has attracted more than 4600 daily average users across the stores and more than 200 daily users in the top stores in Sydney and the Gold Coast. [ + ]
Australian Hearing replaces Wintel system with Oracle platform
Australian Hearing, an Australian Government agency and one of the world’s largest hearing services providers, has replaced its existing Wintel infrastructure with a new platform. The organisation also replaced its siloed, bespoke software collection with a suite of business software. [ + ]
Replacing Asterisk PBX with hosted VoIP allows telco to concentrate on core business
Telegate, a telco specialising in hosted VoIP for the business market, has switched from an Asterisk PBX to a new hosted platform. This has allowed the company to focus on sales and scaling its business, rather than maintaining backend infrastructure. [ + ]
How Fire & Rescue NSW deployed EMC technology and built a cloud for NSW emergency services
Fire & Rescue NSW, one of the world’s largest urban fire and rescue services, has deployed several EMC CLARiiON devices in a managed data centre. This has enabled the agency to double its storage efficiency and provide cloud services to other government agencies. [ + ]
Sibelco increases network speed by 80 times with Riverbed WAN acceleration
In late 2010, Sibelco, a processor and supplier of raw materials for the primary and manufacturing industries, had a problem. Its sprawling IT infrastructure was suffering from slow network speeds and poor data transfer capacity. When new telecommunications infrastructure proved too expensive, WAN acceleration was able to provide a user experience of 80 times that of the raw line speed. [ + ]
Insurance company Youi deploys LifeSize videoconferencing system
Insurance company Youi has deployed a new videoconferencing system, as the company’s existing system could not meet the demands of recent business growth. [ + ]
Cola distributor removes WAN bottlenecks with FatPipe line aggregation
Admiral Beverage Corporation, a producer and distributor of Pepsi-Cola products, has increased its WAN speed and reliability by aggregating bandwidth from private and public lines of different kinds. [ + ]
IT services company Oxygen IT implements StorageCraft disaster recovery solutions
After the earthquake that devastated Christchurch in February 2011, IT services company Oxygen IT saved numerous businesses from disaster by recovering their servers and retrieving their data quickly. [ + ]
Outback supermarket chain deploys secure two-way satellite services
Outback Stores is a company that manages remote stores on behalf of Australian Indigenous communities in the Northern Territory, Western Australia and South Australia. The company has deployed network and security solutions to securely connect its many remote locations. [ + ]