WebRTC: the key to mass adoption of video collaboration
By Nick Hawkins, Senior Director, Advanced Technology, Polycom
Thursday, 17 July, 2014
WebRTC seems to promise the nirvana of videoconferencing to any browser, with no additional software to be downloaded and installed. Yet its impact on traditional videoconferencing, and even telecommunications providers, are being viewed with concern by some.
Many within the industry are still unfamiliar with WebRTC - where it stands from a development perspective, why might it be disruptive and what impact it would have on existing video collaboration companies.
The rise of WebRTC
WebRTC, which stands for Web Real Time Communications, is a definition being drafted by the World Wide Web Consortium (W3C) to easily enable peer-to-peer applications for voice calling, video chat and point-to-point file sharing. It will make it easy for real-time communications to be embedded in a web browser-based application.
There has been significant contribution and push from Google, Mozilla and a plethora of browser application developers to support WebRTC, with Chrome, Firefox and Opera browsers already supporting it.
However, as there are still some ongoing debates as to how elements such as video encoding should be done, WebRTC should be seen as an evolving set of specifications.
Several factors make the technology very important, not just for pure-play video collaboration providers but for the technology industry in general.
The free, open source nature of the project along with the ease of development lowers the entry barrier for millions of web developers to easily create applications providing voice calling, video chatting and file sharing capabilities.
The browsers used by more than two billion global users across many different devices will natively support these capabilities - hence adoption of real-time communications is poised to increase.
This ease of development will also enable application developers to focus on the business logic of their application and easily integrate real-time communications into the workflow where there is true value to be gained. This should drive higher adoption of collaboration in general and be a key enabler of communication-enabled business processes.
An example of such business workflow integration could be the use of WebRTC to provide video-based outreach from a business to key clients for improved customer support.
Opening up video to all
WebRTC is based on a different architecture to existing traditional video technology. Instead of having a conferencing bridge at the centre of the network to manage all the connections, WebRTC is a mesh-based technology. Each user sends and receives streams from every other user in the call. This creates challenges when scaling up due to complexities of connection and bandwidth inefficiencies.
Also, WebRTC is unlikely to thrive and gain mass adoption if it exists only as an island. It is vitally important that WebRTC users are able to connect and collaborate with other video environments such as traditional videoconferencing rooms and UC solutions such as Microsoft Lync.
For example, in a video-based call centre it is much more likely that the agents’ systems would be on a more traditional video- or UC-based environment. Therefore, the core infrastructure would still need to somehow bridge the gap between protocols and architecture to connect the video call centre agents to WebRTC-based consumers.
WebRTC will disrupt the existing video collaboration industry as it will enable rapid adoption of video collaboration for all types of customer service applications, as well as facilitating communication between disparate organisations with ease.
However, the key game changer is that WebRTC opens up development of audio and video real-time collaboration applications to the global population of web developers, thus facilitating innovation at web speed.
WebRTC undoubtedly opens up opportunities for existing players in the video collaboration space as they are able to integrate WebRTC deployments with extant and traditional video collaboration environments. Web developers will also find it easier to develop audio and video collaboration applications.
It is essentially opening up video to all, which is a positive step forward for global communications.
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