Internode hosted unified communications service

Wednesday, 26 October, 2011


Internode has announced an offering for business customers to achieve benefits of hosted VoIP telephony.

VoIP is widely used by both residential customers and enterprise organisations for access to low-cost, high-quality phone calls and simple computer integration.

Using Internode’s national network and VMware technology, customers can engage a Mitel business partner - such as Tie Networks - to gain cloud-based VoIP.

The service offers access to vMCD (Virtual Mitel Communications Director), a hosted IP PABX application that manages unified communications. Controlled by a web-based management tool, vMCD offers standard PABX functions such as hold, transfer, park, paging and hunt, plus enhanced features that include hot-desking, multiparty conferencing and voice to email.

The solution supports Virtual Mitel Border Gateway, which provides an ‘in-office’ experience for out-of-office users, via Teleworker. It is suitable for businesses that need to support home-based employees or employees who need access to the corporate phone system while on the move.

The service also supports Virtual Mitel Applications Suite, which incorporates Mitel’s UC Advanced, Audio & Web Conferencing and Nupoint Messaging. This suite of tools allows enhanced unified communications and messaging, videoconferencing, collaboration, secure corporate chat, real-time presence information, calendar integration and entry-level contact centre functionality.

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