Queensland gov goes digital

The Queensland government will automate routine department transactions and implement uniform business systems as part of its digital transformation.

By switching from manual to electronic payments, the government is expected to save an estimated $13 per transaction.

“The cost efficiencies are really starting to add up by ridding financial management systems of paper-based transactions and adopting a more whole-of-government approach to accounting, recruitment and payroll processing," said Leeanne Enoch, Minister for Innovation, Science and the Digital Economy.

“In just two years, the transition to eForms by many departments has cut costs by about $4 million (on a total of more than 320,000 transactions).”

Queensland Shared Services (QSS) supports HR and financial services of 25 Queensland government agencies that deliver millions of transactions every year. Additionally, through March and April, QSS processed over 64,000 extra payments for people affected by Cyclone Debbie.

In other efforts to help minimise operating costs and maintenance, QSS recently helped eight departments transition from their old finance systems to a single, modern system now shared by 19 Queensland government agencies.

“We have taken real steps to leverage the benefits of shared services and make a positive difference to the delivery of government services and monitoring of financial transactions,” Enoch said.

“We have been seeing good outcomes and we will continue to ensure this happens and our systems remain first rate.”

QSS is now working with Queensland Ambulance Service and Queensland Fire and Emergency Service to improve their systems so they can focus on their vital work.

Key features of shared systems include:

• Shared ICT infrastructure to reduce operating costs and maintenance
• Common configurations used by all agencies to streamline business processes
• eForms and automated workflows for accounts payable, accounts receivable and asset management, which significantly save time and processing costs.

Image credit: ©stock.adobe.com/au/Denys Rudyi

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