Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
7 tips to banish boredom from your routine status meetings
Few events do more to drain the life out of a team than a regular status meeting. Their...
Maintain control of data over a patchwork cloud
With organisations under intense pressure to respond to changing business needs, hybrid cloud...
Achieve up to 40% reduction in cost per TB
In the supermarket, maximising the sale of more profitable items is a key measure of...
