What are the key service desk trends of 2017?

Supplied by Freshworks Australia on Tuesday, 19 September, 2017


The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.

Gain the understanding you need to help plan for the future.


Related White Papers

How to shift left and cut your customer support costs

Many organisations are beginning to implement a shift-left approach in order to better enable...

HD video and peripheral matrix switching and extension

An overview of extension and switching technologies in high-performance...

Discover the latest DDoS attack trends

DDoS attacks are skyrocketing in frequency and scale. 81% of incidents are multi-vector...


  • All content Copyright © 2018 Westwick-Farrow Pty Ltd