The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.
AAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.
Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.
Users of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.
Telecom NZ has dropped a lawsuit seeking to force Vodafone NZ to make changes to its new advertising campaign, after its rival tweaked the campaign independently.
The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.
Telcos will increase their focus on online platforms for telecommunications services in an attempt to combat costs in a competitive market, according to analyst firm Ovum.
The New Zealand Goverment has approved a joint proposal for rural broadband from Telezom NZ and Vodafone NZ. Work on the network is expected to commence in July.
Following the catastrophic earthquakequake and tsunami that assaulted Japan late last week, several service providers have offered users free calls and text messages to loved ones in Japan.
The Telstra Managed Data Networks services provide enterprise and government users with good network management and the service bundles also provide a reliable foundation for organisations to adopt network applications like hosted IP telephony, videoconferencing and cloud computing.
Brisbane-based telco Comscentre is offering Queensland and Victorian businesses help to restore communication services damaged or wiped out by the floods.
With hundreds of Queensland businesses affected by flooding, IT companies have collaborated to get these businesses back online.
Telstra has launched a customer service tool that provides Telstra helpdesk consultants with remote access to customers’ computers and some smartphones to diagnose and fix common support issues.
Telstra has detailed its strategy and outlined a company program to grow market share, simplify company processes, reduce operating costs and improve customer service.
Discussion paper released on telecommunications overcharging.