Convergence > Unified communications

Telstra is a market leader in APAC UCaaS segment

12 August, 2014 by Dylan Bushell-Embling

Telstra has a significant share of the fast-growing Asia-Pacific unified communications as a service market, but faces competition from regional and global rivals, Frost & Sullivan said.


Perth's Amcom wins major Cisco HCS deal

28 July, 2014 by Dylan Bushell-Embling

Amcom has won a 13,000-user contract to deploy unified communications services based on Cisco HCS for eight University of Melbourne campuses.


Cloud and mobile - perfect partners for unified communications

05 June, 2014 by Troy Trenchard, Head of Unified Communications Applications, Avaya

Cloud computing and mobile technologies are bringing UC centre stage by making it easier and more affordable for companies to have advanced capabilities that weren't possible just a few years ago.


Mitel eyes Australian expansion with Aastra merger

06 February, 2014 by Dylan Bushell-Embling

Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.


Massey University upgrades contact centre solution

27 November, 2013

New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.


Australian business riding software-defined communications wave

07 November, 2013 by Dylan Bushell-Embling

Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.


Cisco, Microsoft dominate Aus UC market

17 October, 2013 by Dylan Bushell-Embling

Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.


Call recording, the cloud and the law

19 September, 2013 by Andrew Lamrock*

Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.


Lawyers investigate as Polycom CEO quits after expense “irregularities” revealed

25 July, 2013 by Andrew Collins

Polycom boss Andrew Miller has resigned after the company uncovered “irregularities” in his expense submissions. Following the news of Miller’s resignation, several law firms have launched their own investigations into Polycom or its staff.


ShoreTel ups the ante in UC market

09 May, 2013 by Anthony Caruana

Earlier this week at Interop in Las Vegas and to a small group of journalists in Sydney, ShoreTel announced a new product for its unified communications users. The ShoreTel Dock fuses the office phone with mobile devices. Is this a sign that UC is coming of age?


Unified comms misunderstandings could cost you

12 April, 2013

Misunderstandings about unified communications tools mean Australian organisations could be spending big on unified communications tools that don’t improve employee productivity.


Multivendor UC & the cloud challenge

11 December, 2012 by Sue Bradshaw, Senior Technical Writer, Integrated Research

While unified communications has been around for a while, how can it work in multivendor environments where cloud services are still new? How do we move from bare metal systems to cloud and what does that mean for the user experience?


City of Charles Sturt gains insight into communications with UC

27 November, 2012 by Technology Decisions staff

The City of Charles Sturt has implemented a unified communications solution across several of its locations, improving staff efficiency and customer service delivery.


South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications

04 October, 2012

South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.


Unified communications eBook

22 August, 2012

Unified communications (UC) has many potential benefits for organisations, including cost savings through the use of IP telephony as well as streamlined communications between staff members and customers. This eBook features several articles on emerging movements in UC - download now!


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