Telstra has a significant share of the fast-growing Asia-Pacific unified communications as a service market, but faces competition from regional and global rivals, Frost & Sullivan said.
Amcom has won a 13,000-user contract to deploy unified communications services based on Cisco HCS for eight University of Melbourne campuses.
Cloud computing and mobile technologies are bringing UC centre stage by making it easier and more affordable for companies to have advanced capabilities that weren't possible just a few years ago.
Business communication provider Mitel's merger with Aastra effectively doubles its market share in Australia, and the company is aiming for further growth, according to A/NZ VP Frank Skiffington.
New Zealand's Massey University has updated its contact centre solution in preparation for unified communications.
Use of software-defined communications technology among Australian businesses is increasing, with CIOs starting to show a preference for software-only PABX systems.
Cisco and Microsoft control over 40% of the $700m Australian UC market, but new trends such as the emergence of cloud-based solutions could shake up the status quo.
Call recording is gaining momentum around the globe. Given the existence of regulation, it's important CIOs understand the complexity and nuances of call recording and customer security.
Polycom boss Andrew Miller has resigned after the company uncovered “irregularities” in his expense submissions. Following the news of Miller’s resignation, several law firms have launched their own investigations into Polycom or its staff.
Earlier this week at Interop in Las Vegas and to a small group of journalists in Sydney, ShoreTel announced a new product for its unified communications users. The ShoreTel Dock fuses the office phone with mobile devices. Is this a sign that UC is coming of age?
Misunderstandings about unified communications tools mean Australian organisations could be spending big on unified communications tools that don’t improve employee productivity.
While unified communications has been around for a while, how can it work in multivendor environments where cloud services are still new? How do we move from bare metal systems to cloud and what does that mean for the user experience?
The City of Charles Sturt has implemented a unified communications solution across several of its locations, improving staff efficiency and customer service delivery.
South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications04 October, 2012
South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.
Unified communications (UC) has many potential benefits for organisations, including cost savings through the use of IP telephony as well as streamlined communications between staff members and customers. This eBook features several articles on emerging movements in UC - download now!