Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.
ManageEngine Mobile Device Management is a module of DesktopCentral, an enterprise desktop management solution. Mobile Device Management extends centralised IT administration to any iOS device, allowing businesses to use a single system for managing all of their desktop computers, laptops, iPhones and iPads.
Summerland Credit Union has overhauled its call centre and internal communications infrastructure, replacing it with an IP PBX from NEC. As a result, the company is saving $35,000 per year in line rental alone, while also improving call quality and reducing faults. Presence features also improve internal redirection of calls.
Homemade interactive voice response (IVR) and UC help Hoyts improve customer service and IT help desk14 June, 2012
Hoyts Corporation has built its own interactive voice response (IVR) application for use with a recently deployed unified communications (UC) system. The solutions have resulted in a faster turnaround in call handling, and less time spent on call waiting.
Australian enterprises have started evaluating unified communications as a service (UCaaS) as a realistic alternative to on-premises UC, but most will choose some hybrid of unified communications and collaboration (UCC) and UCaaS in a phased migration, according to Gartner.
Unified communications vendor Polycom has appointed Gary Denman as managing director of its Australian and New Zealand operations.
snom technology has announced that its VoIP phones are interoperable with Schmooze Com’s PBXact phone system and PBXtended hosted PBX. snom VoIP phones can now be autoprovisioned via the Schmooze Com Endpoint Manager for quick and easy installation and no-hassle management, directly from the PBX GUI. The following six snom models are currently certified for the Schmooze solution: snom 300, snom 320, snom 370, snom 821 and snom 870 desktop phones and the snom M9 wireless handset.
The OpenTouch Conversation software (OTC) is intended to help businesses securely and efficiently manage bring your own device (BYOD) strategies and deliver services such as instant messaging, data sharing, voice calls and video collaboration to employees’ personal devices, including smartphones and tablets.
Implementing any kind of company-wide system has the potential to be a dramatic success or a dismal failure, and unified communications is no exception. Taking a structured approach can mean the difference between a dream deployment and a communications calamity. Graeme Gherbaz, Managing Director of Plantronics Australia and NZ, explains how to employ such a structured approach.
Unified communications (UC) systems often consist of disparate pieces of software from multiple providers, meaning integration, management and reporting can be difficult. An alternative approach is to combine UC with business process automation (BPA), in an effort to avoid these hassles. Brendan Maree, ANZ Country Manager, Interactive Intelligence, explains.
NEC Australia has appointed Philip Belcher as executive general manager NECare, the company’s multivendor maintenance and support services business. Belcher will be responsible for the maintenance and support services that provision the company’s unified communications sales and channel teams.
A software update to the Polycom RealPresence Platform allows customers using Polycom and other standards-based video collaboration solutions to join calls with non-standard Cisco TelePresence Systems and vice versa.
Unified communications offers a tantalising mix of productivity benefits, but the cost of a full-blown enterprise-grade deployment is prohibitive to many organisations. However, with the emergence of cloud-based unified communications services, these benefits are becoming available to more and more Australian businesses, as Stephen Withers found out.
Internode has announced an offering for business customers to achieve benefits of hosted VoIP telephony.
ShoreTel has announced an update to ShoreTel Mobility, a smartphone solution that integrates leading smartphones and tablets with leading IP PBX systems extending full UC and cost-saving calling capabilities to the mobile workforce.