Cellarmasters deploys new contact centre with IP telephony
10 February, 2011 byCellarmasters, Australia’s largest direct wine retailer, will deploy the Interactive Intelligence all-in-one IP communications software suite Customer Interaction Center (CIC) at its new contact centre in Surry Hills in inner Sydney.
Recruitment and training provider cuts call costs by 40%
10 February, 2011Recruitment, education and training provider Angus Knight deployed IP telephony to cut call costs, ease administration and more quickly roll out voice connectivity to new sites.
Hosted IP/PABX cuts down costs
25 November, 2010Point Project Management (PPM) provides project management services to clients in both the public and private sectors. With 23 employees operating across its three Australian offices and the relocation of its headquarters, PPM required a phone system that could support the company’s fast-paced growth.
Dialogic media gateways (DMG series)
23 November, 2010 byPart of the Dialogic open-source portfolio and designed to work with the most common open-source telephony projects, the Media Gateways (DMG series) allow an IP telephony server, such as Asterisk, to operate in native IP mode while providing PSTN and/or TDM PBX connectivity. Because the connectivity is totally transparent, no load is added to the IP telephony server’s operation.
Captivate Global VoIP-compatible on-hold systems
18 November, 2010 byCaptivate Global has developed VoIP-compatible on-hold systems for effective audio promotions with a mix including news, weather and sport.
Gold Coast HR company finds virtual PABX is the right connection
09 November, 2010HR company deploys virtual PABX and makes cost savings of up to 50%.
Integ appointments
01 November, 2010 byInteg Communications has announced the expansion of its Contact Centre Solutions Group (CCSG) management team with two new hires. Paul Goode has been appointed to the position of Practice Manager and Lee Cole is new Project Manager.
IP phone unified communications benefits foreshore authority
25 October, 2010The waterfront from Darling Harbour to The Rocks, one of Australia’s iconic tourist centres, is managed by the Sydney Harbour Foreshore Authority (SHFA). Voice communications, both internally among the Authority’s four locations, and externally with business contacts and tourists all over the world, is critical to the SHFA’s operations.
The MCG goes digital
10 August, 2010As part of a major security system overhaul, the iconic Melbourne Cricket Ground (MCG) is in the process of installing over 300 indoor and outdoor IP network cameras. The installation by Integrators Australia includes an upgrade to the existing security software and closed circuit television (CCTV) management system and is expected to be complete over the next few years.
Honda turns the corner with IP comms
10 August, 2010In 2009, Honda Australia Motorcycles and Power Equipment (MPE ) turned to Dimension Data to provide cost-effective monitoring of its mission-critical IP telephony network and ensure the system is always running and revenue is protected.
Yealink VP-2009P IP video phone
14 July, 2010The Yealink VP-2009P IP video phone, for next-generation personal IP multimedia communication, utilises the TI DaVinci chipset and offers a 7″ 800 x 480 pixel TFT-LCD touch screen and a 2 Mb adjustable CMOS sensor camera.
City Automobiles drives business gains with VoIP
05 July, 2010City Automobiles has watched customer call volumes increase and its business grow following the implementation of a next-generation Alcatel-Lucent OmniPCX Office telephony system. The VoIP solution ensures customer calls reach the automotive group’s sales and service staff first time and has reduced its call and line rental costs.
IP Video Compatibility Zone interactive website
18 May, 2010 byThe Bosch Security Systems interactive website details the IP video devices, firmware versions and features supported by a variety of software offerings from Bosch and other suppliers. The IP Video Compatibility Zone provides users with the information they need to design surveillance systems using CCTV products that integrate seamlessly.
Sophisticated UM service for major Indonesian mobile operator
03 May, 2010 bySince 1987, Trans Komunikasi Datanet (TKD) has been developing sophisticated telecommunications solutions for the Indonesian market based on world-class hardware and software and its own innovative technology. One of its earliest successes was with a voicemail application. “We saw the many excellent technologies developed by companies such as Dialogic,” explains TKD’s Director Eng Tjong, “and we decided to build on these and our own wide experience to extend our voicemail expertise into a unified messaging solution.”
Network upgrade strengthens voice quality for VoIP service provider
03 May, 2010 byAs the leading Indonesian VoIP service provider, with an estimated market share of 60% in 2009, Gaharu Telecom Indonesia brings retail and wholesale VoIP to both consumers and corporate customers and also meets the demanding standards required for international carrier connections. Its Hallophone brand is known for its premium voice quality and customer service and in Indonesia customers ask for a Hallophone when they want to purchase a prepaid VoIP calling card.
