IT solutions provider CompNow has replaced its traditional phone system with a VoIP platform, allowing the company to integrate its telephony into its data network and providing the company with more sophisticated call management.
ISP Internode became the first company to deliver the fetchtv IPTV service over the NBN, when it showcased the service at the nation’s first broad-acre NBN deployment located at Doonside, in Sydney’s west.
Has social media killed off the traditional contact centre? Merri Mack examines the wane of the contact centre and the simultaneous rise of social media as a means of customer service.
Goldfields Occupational Medicine (GOMED), an independent occupational medical facility, has let go of its legacy technology and telephony provider after the facility experienced three months of IT downtime in two years. A new telephony solution has given GOMED’s boss, Tim Spokes, the peace of mind to set out on an overseas holiday.
The Melbourne Football Club (MFC) - also known as ‘The Demons’ - has ditched its 10-year-old POTS phone system in favour of a unified communications (UC) system that provides the club with free interoffice calls and greater mobility.
Companies are marrying customer service with social media, using the likes of Facebook and Twitter as public and easily accessible avenues for customer support. Is this new movement for every business? And how do you get started? Andrew Collins reports.
Infor Pathway 3.06 web-enabled software allows greater integration with the consumer web and social media assets like YouTube videos and Flickr images, allowing government authorities and councils to more effectively interact with communities.
Australian businesses are eager for business video services. Ovum analyst Claudio Castelli reckons this presents telcos with a market that is growing and so far untapped, and recommends they move to exploit it.
ShoreTel 12 UC software integrates, streamlines and improves telephony-based communications for enterprises. It provides easy access to high-definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and multimedia recording, all integrated in the core platform and available at the user’s fingertips.
Quest Software’s vWorkspace Connector for Android version 1.0 enables users to securely access virtual Windows desktops and applications from Android tablets and cell phones.
Without an overarching strategy to guide the use of unified comms technology, a UC deployment is nothing more than another technology replacement program. This article, from iVision CTO Shervin Fathinia, explains how to make the most of UC tools by developing a solid strategy for the use of UC in your organisation.
The EagleEye Director room camera tracking system, the HDX 4500 executive desktop telepresence system and the mobile telepresence m100 solution are suitable for enterprise, SMB and teleworker users.
BT has announced the availability in Asia-Pacific of its converged communications platform, Onevoice, with Microsoft Lync (Office Communications Server 2010).
LifeSize, a division of Logitech, has qualified its Passport HD videoconferencing product to be the first room-based, business-class videoconferencing to be plugged into Skype, adding the ability for Passport users to now conduct video calls with Skype users around the world.
Polycom’s Accordent Media Services, a cloud service hosted on the Windows Azure platform, enables users to rapidly and cost-effectively deploy a single, secure, searchable video content management solution for all their video assets - from shareholder meetings, to routine video calls between end points or end-user desktops.