Communicating with customers on their terms, with IP telephony
19 September, 2011
IT solutions provider CompNow has replaced its traditional phone system with a VoIP platform, allowing the company to integrate its telephony into its data network and providing the company with more sophisticated call management.
Internode demos fetchtv over the NBN
16 September, 2011
ISP Internode became the first company to deliver the fetchtv IPTV service over the NBN, when it showcased the service at the nation’s first broad-acre NBN deployment located at Doonside, in Sydney’s west.
Social media rises in the customer experience mix
19 August, 2011 by Merri Mack
Has social media killed off the traditional contact centre? Merri Mack examines the wane of the contact centre and the simultaneous rise of social media as a means of customer service.
IP telephony sends GOMED boss on holiday
11 August, 2011
Goldfields Occupational Medicine (GOMED), an independent occupational medical facility, has let go of its legacy technology and telephony provider after the facility experienced three months of IT downtime in two years. A new telephony solution has given GOMED’s boss, Tim Spokes, the peace of mind to set out on an overseas holiday.
Demons call on the power of unified comms
13 July, 2011
The Melbourne Football Club (MFC) - also known as ‘The Demons’ - has ditched its 10-year-old POTS phone system in favour of a unified communications (UC) system that provides the club with free interoffice calls and greater mobility.
Do your customers 'Like' you?
07 July, 2011 by Andrew Collins
Companies are marrying customer service with social media, using the likes of Facebook and Twitter as public and easily accessible avenues for customer support. Is this new movement for every business? And how do you get started? Andrew Collins reports.
Infor Pathway 3.06 social media integration software
17 June, 2011
Infor Pathway 3.06 web-enabled software allows greater integration with the consumer web and social media assets like YouTube videos and Flickr images, allowing government authorities and councils to more effectively interact with communities.
Telcos should exploit Australian business video market
17 June, 2011 by Claudio Castelli*
Australian businesses are eager for business video services. Ovum analyst Claudio Castelli reckons this presents telcos with a market that is growing and so far untapped, and recommends they move to exploit it.
ShoreTel 12 UC software
16 June, 2011
ShoreTel 12 UC software integrates, streamlines and improves telephony-based communications for enterprises. It provides easy access to high-definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and multimedia recording, all integrated in the core platform and available at the user’s fingertips.
Quest Software vWorkspace Connector for Android version 1.0
15 June, 2011
Quest Software’s vWorkspace Connector for Android version 1.0 enables users to securely access virtual Windows desktops and applications from Android tablets and cell phones.
Tips for a successful unified communications strategy
07 June, 2011 by Shervin Fathinia*
Without an overarching strategy to guide the use of unified comms technology, a UC deployment is nothing more than another technology replacement program. This article, from iVision CTO Shervin Fathinia, explains how to make the most of UC tools by developing a solid strategy for the use of UC in your organisation.
Polycom EagleEye Director camera/HDX 4500/m100 software telepresence portfolio
27 May, 2011
The EagleEye Director room camera tracking system, the HDX 4500 executive desktop telepresence system and the mobile telepresence m100 solution are suitable for enterprise, SMB and teleworker users.
BT Onevoice converged communications platform
21 May, 2011
BT has announced the availability in Asia-Pacific of its converged communications platform, Onevoice, with Microsoft Lync (Office Communications Server 2010).
LifeSize Passport HD videoconferencing extended to Skype users
20 May, 2011
LifeSize, a division of Logitech, has qualified its Passport HD videoconferencing product to be the first room-based, business-class videoconferencing to be plugged into Skype, adding the ability for Passport users to now conduct video calls with Skype users around the world.
Polycom Accordent Media Services hosted on Windows Azure platform
19 May, 2011
Polycom’s Accordent Media Services, a cloud service hosted on the Windows Azure platform, enables users to rapidly and cost-effectively deploy a single, secure, searchable video content management solution for all their video assets - from shareholder meetings, to routine video calls between end points or end-user desktops.
