Convergence

Contact centre software improves customer service

14 January, 2009

New Zealand firm Datacom has improved its customer service by replacing existing hardware-based call centre technology with IP-based contact centre automation software.


3G licences coming to China and India

12 January, 2009 by

Chinese regulators have issued 3G licences to the country's three operators. In contrast, India has postponed the kick-off date for the auction of 3G licences to the end of January 2009.


Unified comms not a necessity

07 January, 2009 by

A new Ovum report declares that unified communications works well for some companies, but is not a must-have.


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