Convergence

Telco complaints on the increase

26 April, 2016 by

Telco complaints to the ombudsman have risen over the last quarter with Optus experiencing the highest complaints ratio, according to published statistics from TIO.


Slack establishes APAC headquarters in Melbourne

01 April, 2016 by Dylan Bushell-Embling

Business group messaging app developer Slack has established an Australian presence with the opening of a new office in Melbourne, which will also serve as the company's APAC headquarters.


Aussies prefer personal touch for business, govt service

30 March, 2016 by Dylan Bushell-Embling

Australians overwhelmingly prefer conducting customer service queries in person or on the phone rather than online for interactions with both businesses and government organisations, separate studies show.


More Australians choosing digital health services

21 March, 2016 by | Supplied by: nbn co ltd

Australians 'sandwiched' between caring for children and elderly parents are more likely to take advantage of telehealth services from home, according to new research.


Phoenix Audio Condor Microphone Array

15 March, 2016 by | Supplied by: Madison Technologies

The Condor Microphone Array from Phoenix Audio Technologies is a complete audio pick-up solution based on microphone array technology.


How Aussie SMBs are driving cloud adoption

09 March, 2016 by John Palfreyman | Supplied by: IPscape

Small to medium-sized Australian businesses stand to gain from the cloud services revolution, particularly in the field of contact and call centres.


Digium Switchvox 6 business phone system

07 March, 2016 by | Supplied by: Wavelink

Digium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.


CeBIT Australia 2016 to live stream keynotes

01 March, 2016 by Dylan Bushell-Embling

The organisers of CeBIT Australia 2016 will live stream this year's keynote speeches to anybody with an internet connection who wishes to watch them.


Collaboration key to competitiveness for ANZ businesses

16 February, 2016 by Dylan Bushell-Embling

While ANZ business leaders overwhelmingly believe that technology-enabled collaboration is key to competitiveness and can transform their workplace, only one in five believe their current tools are optimal.


Deakin Uni to open VR learning hub

16 December, 2015 by Dylan Bushell-Embling

Deakin University has partnered with EON Reality to set up an interactive digital centre hub in Melbourne covering the latest virtual and augmented reality technologies.


Unified comms defeating the tyranny of distance

14 December, 2015 by Jonathan Nally

For enterprises whose operations span wide geographical areas with dispersed workforces, unified communications is the solution to many problems.


Atlassian becomes highest-valued Aussie tech company

10 December, 2015 by Dylan Bushell-Embling

Australian collaborative technology vendor Atlassian has been valued at a record $6.03bn following a stronger-than-expected IPO on the Nasdaq.


Zendesk opens tech HQ in Victoria

10 November, 2015 by Dylan Bushell-Embling

Customer service software vendor Zendesk will hire up to 175 technology employees to staff its new technology headquarters in Victoria, which is being supported by state government funding.


Telstra and Ericsson make it to 1 Gbps speeds

09 November, 2015 by | Supplied by: Telstra Mobiles

Telstra and Ericsson claim to have achieved a world-first test of 1 Gbps capability on its commercial mobile network.


NEC OneBox Appliances

23 October, 2015 by | Supplied by: NEC Australia Pty Ltd

NEC Australia has launched NEC OneBox Appliances, an integrated hardware and software solution for Oracle technology and application stacks.


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