Public Sector Contact Centre Series 2018 — Canberra
14 June, 2018 - 14 June, 2018
SPECIAL REGISTRATION OFFER: Quote GTR50 for 50% off your ticket as Gov Tech Review subscribers when you register – Government ONLY! Register here: https://event.publicsectornetwork.com.au/2018-contact-centre-roadshow/assoc, call +61 2 9008 7676 or email firstname.lastname@example.org and quote GTR50.
Digitalisation and growing customer expectations are pressuring the public sector to improve their contact centre service delivery. The Public Sector Contact Centre Series 2018 will identify opportunities and collaborate across government for greater efficiencies. Learn how to deliver a digitally and customer focused culture change in the contact centre; understand how to create a customer first culture by up-skilling and empowering employees; achieve higher customer satisfaction rates by implementing automation and new technology; create a multi-channel operating environment across the organisation; discuss key challenges and opportunities of public sector contact centres; and gain insights into best practice contact centre transformation strategies.