Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Prefabricated power and cooling modules for data centres
Standardised, pre-assembled and integrated data centre facility power and cooling modules are...
Turn economic turbulence into competitive edge — 30 best practices
Economic uncertainty is a common concern plaguing businesses today. With a rapidly changing...
The Forrester Wave 2017 — predictive analytics and machine learning
Gain insight into the current state of the predictive analytics and machine learning market...
