Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
What is the top web meeting tool? The survey results are in.
Satmetrix surveyed over 1200 IT employees, senior managers and C-level executives on their...
10 problem-solving strategies for government organisations
If your government department is collecting data of any kind, you are in prime position to...
Make your apps run faster with next gen architecture
Networks are becoming overloaded with bottlenecks and missed SLAs. IT budgets are not...
