Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
The Australian data privacy index report
Data privacy is a key issue for Australian organisations; however, many do not fully...
Maximise your ransomware protection with the 3-2-1 rule
Solid data protection against ransomware threats requires a proactive approach, careful planning...
Reaping the benefits of the cloud without being locked in
Mastering the Cloud: cut your costs, ensure...
