Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
The right UPS can dramatically cut data centre costs
When selecting an uninterruptible power supply (UPS), data centre managers have historically...
AI-driven Wi-Fi takes digital experience honours at Oxford University
Learn how this world-leading university leveraged...
How SAAS can benefit your government organisation
Over the past few years there has been a significant shift by government at all levels towards...