Consumers are getting better value for money for broadband and mobile services, according to New Zealand's latest telecommunications report.
With half a million premises ready for fixed wireless, a new report shows Australia is investing more than twice as much per household on rural broadband than its closest global peer.
Industry is working to address the causes behind the 33.8% year-on-year increase in complaints to the TIO.
Australia's competitive mobile market could be further shaken up by mobile providers offering NBN services, according to Telsyte.
The ACCC has secured $7m in funding for a broadband performance monitoring program designed to give consumers more accurate comparative information while selecting an NBN plan.
The NBN rollout has reached the quarter way mark in terms of network connections, with retail service providers now having signed up more than 2 million customers.
The ACCC has prevailed in a court challenge against its decision to require Telstra to cut wholesale fixed line prices, and has issued a preliminary decision to reject nbn's proposed alterations to its SAU obligations.
The Communications Alliance has registered two new industry codes with regulator ACMA, including one ensuring that customers have their choice of retail service providers for NBN services.
New Zealand's 4G coverage has now reached 90%, and average fixed line speeds are continuing to improve.
Akamai's latest State of the Internet report indicates that Australia had the fastest average mobile speeds across APAC in Q4, but its position on the global fixed line leaderboard fell even further to just 51st.
According to nbn CEO Bill Morrow, the company only plans to upgrade the slowest fixed-line connections once enough people have demonstrated they're willing to pay for faster speeds.
Two months after removing the technology choice section of nbn's address checker portal, the company has now restored this information.
The ACCC will issue new guidelines and work with NBN retail service providers in an attempt to address mass confusion among customers about the speeds their plans are meant to deliver.
While nbn has introduced a new model for calculating the wholesale costs, the body representing many NBN retail customers is concerned it may hamper competition.
The Australian contact centre market is now worth over $500m, and the services component on the market is expected to grow by 40% through to 2020, IDC projects.