Industry News
ACS calls for increased focus on tech sector
ACS has launched its 2022 Election Platform, calling on the major political parties to increase funding for tech education and regional digital literacy. [ + ]
Zoom expands into contact centres
The new Zoom Contact Center solution is designed to help customer service teams deliver video-optimised interactions powered by the Zoom platform. [ + ]
92% of Australian orgs hit with phishing attacks in 2021
Australian organisations are falling behind their global peers in terms of training employees to be wary of and fend off phishing attacks, research suggests. [ + ]
ACCC seeks input on new rules for digital platforms
The ACCC is seeking views on options for legislative reform to address concerns about the dominance of digital platforms. [ + ]
Unlocking more time for teachers
Ways to reduce unnecessary administrative work for teachers were a topic of discussion at the Sydney Morning Herald Schools Summit this week. [ + ]
Reforming literacy and numeracy testing
Senior secondary students in Victoria will have their literacy and numeracy skills measured against new standards in a reformed GAT from this year. [ + ]
Aussie Broadband's Britt named MD of the Year
Aussie Broadband co-founder Phillip Britt has been named Managing Director of the Year by CEO Magazine at the 2021 Executive of the Year awards. [ + ]
STEM remote learning during COVID-19
A small wireless multimeter, DSO and logger is being used by students studying STEM subjects remotely. [ + ]
Genesys, Thrive seek to tackle employee burnout
Genesys has teamed up with Thrive, a company founded to tackle employee burnout, to embed employee wellbeing tools into customer service agent workflows. [ + ]
APAC businesses lead investments in digital CX
Asia-Pacific businesses are ahead of their global peers, with ANZ businesses ahead of their peers in the region, by investments in digital customer acquisition. [ + ]
Monday.com announces alliance with KPMG
Australian Work OS developer monday.com has forged an alliance with KMPG aimed at building joint solutions for KPMG member firms. [ + ]
COVID crisis causing Australians to embrace flexible work
Six in 10 Australian employees now rate flexible work more highly than career progression in terms of their positive impact on mental health, research suggests. [ + ]
Digital collaboration centre launched in Sydney
Tata Consultancy Services (TCS) has launched an innovation and digital collaboration centre in Sydney, designed to help businesses navigate transformation. [ + ]
payo launches QR code payments for hospitality
Australian e-commerce company payo aims to revolutionise restaurant bill payments and splitting at the table with its new payo checkout offering. [ + ]
Thales, Google Cloud step up cloud security
Thales and Google Cloud have launched a joint solution aimed at shoring up data security for customers migrating their workloads to the Google Cloud Platform. [ + ]