How to automate your IT service delivery
Supplied by ServiceNow Australia Pty Ltd on Wednesday, 21 June, 2017
Every day your service desk is a challenge. Manual processes, repetitive issues and human error cause delays in cycle times and leave your users dissatisfied.
This paper reveals how to get your help desk under control and advance service management delivery in your organisation.
Bring-your-own-applications: set to transform the web meeting space
A prominent trend reshaping the web conferencing market is the rapid uptake of...
Strategic insights on increasing service desk revenue — 2017 report
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver....
The future for IT services management — an IDC report
This IDC insight highlights the growing importance of IT services management (ITSM) in the...
