Convergence > VoIP/IP technology

Digium Switchvox 6 business phone system

07 March, 2016

Digium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.


Accommodating expansion with virtual PBX

20 January, 2014

HRMWEB has implemented a virtual PBX system, helping the company to expand its phone system capacity in alignment with an increased headcount.


MyNetFone nabs users from in-liquidation resellers

28 October, 2013 by Dylan Bushell-Embling

MyNetFone has arranged to provide continuity of service for customers of PennyTel and iVoisys, two telecom resellers forced into liquidation last week.


Enabling interstate hot-desking with integrated voice and data

27 November, 2012 by Andrew Collins

Recruitment specialist Sirius Recruitment Group (SRG) has implemented an integrated voice and data solution that has enabled easier telephony administration and interoffice hot-desking.


Conroy to override ACMA; Google faces more antitrust claims; Internode launches NBN phone services

26 November, 2012 by Andrew Collins

Andrew Collins looks at the more interesting tales from IT in the last week, including Communication Minister Stephen Conroy’s influence over ACMA, more allegations of anticompetitive practices at Google and Internode’s foray into PSTN-style phone services over the NBN.


Improving customer service with IP business communications software

20 November, 2012 by Andrew Collins

Toyota Financial Services (TFS) New Zealand has deployed an IP business communications software suite to manage the telephony requirements of its head office, national contact centre and the sales office of sister organisation Toyota New Zealand.


AT&T appoints GM for NZ

26 July, 2012

AT&T has appointed Peter Thomson as General Manager for its New Zealand operations. Thomson has also been appointed Sales Manager for Victoria, South Australia and Western Australia.


Hosted PBX allows service provider to enter IP voice market

12 June, 2012

In late 2010, Queensland-based service provider itrinity made the decision to offer IP voice services. The company looked at several hosted solutions, ultimately settling on a hosted VoIP PBX from VoNEX. The system provides itrinity with scalable VoIP services with a high degree of redundancy.


Replacing Asterisk PBX with hosted VoIP allows telco to concentrate on core business

17 April, 2012

Telegate, a telco specialising in hosted VoIP for the business market, has switched from an Asterisk PBX to a new hosted platform. This has allowed the company to focus on sales and scaling its business, rather than maintaining backend infrastructure.


Radio network tunes in to unified comms

24 October, 2011

Commercial radio network ARN (Australian Radio Network) has completed a company-wide telephony and networking rollout.


Communicating with customers on their terms, with IP telephony

19 September, 2011

IT solutions provider CompNow has replaced its traditional phone system with a VoIP platform, allowing the company to integrate its telephony into its data network and providing the company with more sophisticated call management.


Yeastar MyPBX range

08 April, 2011 by

The Yeastar MyPBX range includes the SOHO model with BRI, PRI, GSM options well as SIP trunks with unified messaging included.


Cellarmasters deploys new contact centre with IP telephony

10 February, 2011 by

Cellarmasters, Australia’s largest direct wine retailer, will deploy the Interactive Intelligence all-in-one IP communications software suite Customer Interaction Center (CIC) at its new contact centre in Surry Hills in inner Sydney.


Recruitment and training provider cuts call costs by 40%

10 February, 2011

Recruitment, education and training provider Angus Knight deployed IP telephony to cut call costs, ease administration and more quickly roll out voice connectivity to new sites.


Hosted IP/PABX cuts down costs

25 November, 2010

Point Project Management (PPM) provides project management services to clients in both the public and private sectors. With 23 employees operating across its three Australian offices and the relocation of its headquarters, PPM required a phone system that could support the company’s fast-paced growth.


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