Oracle Sun will join IBM, Dell and EMC at Storage Decisions Australia 2010, the premium storage event. [ + ]

In the current economic climate, companies simply cannot afford to lose customers. This means customer service must always be spot on, from the point of sale and well beyond, and a very large part of that is in the contact centre. So how are companies going to make sure that every customer contact results in complete satisfaction? Avaya’s Rob Wells provides an overview of the future of contact centres and the important impact this will have on business.

Storage Decisions Australia 2010 heads to Melbourne and, because of popular demand, international backup guru W Curtis Preston will present the keynote again. [ + ]

If your business relies at all on the internet, then you'd better get up to speed on IPv6 - if you don't, your customers won’t be able to reach you. Andrew Collins takes a look at what IPv6 means for business, how much time is left before the transition and what businesses need to do to prepare.

The Federal Government first announced its plans for an all-encompassing national e-health network midway through the naughties. Fast-forward to 2010 and Australia is still waiting. Andrew Collins takes a look at the e-health roadblocks and the consequences of a long development time.

With massive volumes of data being generated daily, organisations are being flooded with data and they are struggling to effectively manage information growth. Symantec’s Paul Lancaster sets out the reasons why deduplication technologies will help with data storage.

Voice&Data found that nib health fund’s Chief Operating and Technology Officer, Melanie Kneale, thrives on the diversity of her role which covers human resources as well as technology. The dual roles are a good combination as Kneale has the ability to get things done because the key levers of HR and IT fall into the same area of operations and everything related to execution reports to her so the goals are aligned.

Voice&Data’s Merri Mack talked to Hugh Humphrey to find out the rationale of his move to the world of convergence at Optus after his previous employer, Vodafone, joined Hutchinson in a joint venture - VHA - in 2009.

Capgemini Australia’s CIO Brett Wilson heralds the start of the New Year with optimism about more efficient and collaborative ways of working.

Voice&Data interviews Paul Young, CIO of the Ausenco Group, and finds being a CIO is not so much about the technology but about innovation and the people.

The Integ Group’s CEO, Ian Poole, believes we are heading for the perfect storm but it’s not the sort of storm that will sink the ship if organisations have the foresight to prepare for the inevitable disruption, then they will be the ones that prosper.

Voice&Data interviewed Greg Boorer, Founder and Managing Director of the state-of-the art data centre Canberra Data Centres, and found out that he is a passionate advocate of running a smart, green data centre for the benefit of his clients.

While there are signs of improving economic conditions, companies are still closely monitoring their operations and looking to do more with the resources already at their disposal. IT budgets are invariably being scrutinised and companies are looking at ways of moving capital expenditure to operating expenses to meet the same business goals. AT&T’s Fred Girouard looks at cost-effective IT solutions which can be deployed seamlessly across multiple locations to meet these needs.

This is the year that desktop virtualisation comes into its own.

Juniper Networks has appointed Mark Iles as Vice-President, Australia and New Zealand. [ + ]