Customers still prefer to access customer service via phone, email or in person rather than through chatbots, social media or apps, according to a new study.
ACMA has issued Melbourne-based V4 Telecom a formal warning after some customers were unable to contact the company to complain after a service outage.
Vodafone is set to contact and refund customers after admitting it made misleading representations about its DCB service.
The New Zealand Government expects to achieve NZ$300m in economic benefits through its planned Business Connect government service portal.
Dozens of experts will deliver robust discussions around real-world applications of digital tech and Industry 4.0 at Digitalize 2019 in Brisbane on 23 July.
Electronic Frontiers Australia is urging Australians to oppose the use of facial recognition technology by government and law enforcement agencies.
New Zealand's Commerce Commission and Overseas Investment Office has approved the acquisition of Vodafone NZ by Infratil and Brookfield Asset Management.
Advantech has announced a partnership with electrical and electronic solutions provider Pacific Automation, aimed at Industrial IoT markets.
Total Australian technology spending is on track to grow 3.1% in 2019 to $93.8bn, rising to $107bn by 2022, Gartner forecasts.
ACMA's first Telecommunications Complaints Handling report shows a sequential increase in the proportion of complaints to service providers during Q4 2018.
The Lab is intended to bring the public, private and research sectors together to analyse data and help SA achieve economic and sustainable population growth.
Google has suspended Google Trends emails in New Zealand due to its violation of a suppression order, and is also facing a contempt of court charge in Australia.
Organisations have until 12 July to submit an expression of interest for receiving grant funding through the latest round of the AustCyber Projects Fund.
SaaS earned 65.8% of the public cloud services market's $4.01 billion revenue in 2018, according to the International Data Corporation (IDC).
The ADHA has commissioned nine Australian software organisations to develop systems that integrate My Health Record with specialists' existing platforms.