Consumers, businesses at odds over customer service tech
19 July, 2019Customers still prefer to access customer service via phone, email or in person rather than through chatbots, social media or apps, according to a new study.
V4 Telecom warned over complaints handling
18 July, 2019 by Dylan Bushell-EmblingACMA has issued Melbourne-based V4 Telecom a formal warning after some customers were unable to contact the company to complain after a service outage.
Vodafone to refund customers for unintended DCB charges
17 July, 2019Vodafone is set to contact and refund customers after admitting it made misleading representations about its DCB service.
NZ plans one-stop digital service for businesses
17 July, 2019 by Dylan Bushell-EmblingThe New Zealand Government expects to achieve NZ$300m in economic benefits through its planned Business Connect government service portal.
Australia's digital future in focus at Digitalize 2019
16 July, 2019 | Supplied by: Siemens LtdDozens of experts will deliver robust discussions around real-world applications of digital tech and Industry 4.0 at Digitalize 2019 in Brisbane on 23 July.
EFA calls for ban on face recognition tech
16 July, 2019 by Dylan Bushell-EmblingElectronic Frontiers Australia is urging Australians to oppose the use of facial recognition technology by government and law enforcement agencies.
Infratil, Brookfield cleared to buy Vodafone NZ
15 July, 2019 by Dylan Bushell-EmblingNew Zealand's Commerce Commission and Overseas Investment Office has approved the acquisition of Vodafone NZ by Infratil and Brookfield Asset Management.
Advantech, Pacific Automation partner for Industrial IoT
12 July, 2019 | Supplied by: Advantech Australia Pty LtdAdvantech has announced a partnership with electrical and electronic solutions provider Pacific Automation, aimed at Industrial IoT markets.
Aussie IT spending to reach $93.8bn this year: Gartner
11 July, 2019 by Dylan Bushell-EmblingTotal Australian technology spending is on track to grow 3.1% in 2019 to $93.8bn, rising to $107bn by 2022, Gartner forecasts.
Telco complaints grew 10.2% in December quarter
10 July, 2019 by Dylan Bushell-EmblingACMA's first Telecommunications Complaints Handling report shows a sequential increase in the proportion of complaints to service providers during Q4 2018.
Adelaide to host MIT's fourth Living Lab
10 July, 2019The Lab is intended to bring the public, private and research sectors together to analyse data and help SA achieve economic and sustainable population growth.
Google suspends Trends emails in NZ
09 July, 2019 by Dylan Bushell-EmblingGoogle has suspended Google Trends emails in New Zealand due to its violation of a suppression order, and is also facing a contempt of court charge in Australia.
$8.5 million on offer via the AustCyber Projects Fund
09 July, 2019 by Dylan Bushell-EmblingOrganisations have until 12 July to submit an expression of interest for receiving grant funding through the latest round of the AustCyber Projects Fund.
SaaS continues to dominate public cloud services market
09 July, 2019SaaS earned 65.8% of the public cloud services market's $4.01 billion revenue in 2018, according to the International Data Corporation (IDC).
Developers to design software for specialists
08 July, 2019The ADHA has commissioned nine Australian software organisations to develop systems that integrate My Health Record with specialists' existing platforms.
