Companies need to improve intelligent automation if they wish to improve customer experience, according to a new survey from Pegasystems.
The ACCC will oppose the proposed merger between TPG and Vodafone, in part due to the prospect of TPG becoming a fourth Australian mobile network operator.
The ACMA has formally warned 11 telcos for failing to tell new customers they do not offer priority assistance (PA) services.
Despite 79% of Australian businesses believing that AI will be very important to their future, just 34% have a company-wide AI strategy in place.
Companies will on average invest around $7m in robotic process automation this year, according to a survey of respondents in 14 markets including Australia.
Major nbn RSPs are achieving nbn speeds closer to their maximum plan speeds, but 13% of services are still significantly underperforming.
A joint study by DXC and Telsyte finds that one in five Australian organisations plan to create new IT roles this year to facilitate digital transformation.
A new skills training and infrastructure package has been provided for the Northern Territory under the 2019 Budget.
The ACS has called for the establishment of a $100m Industry 4.0 skills fund, as part of a series of policy recommendations for the next government.
The National Cyber Security Adviser and head of the Australian Cyber Security Centre, Alastair MacGibbon, will return to the private sector at the end of the month.
ISACA has launched a new audit program to support IT auditors in their assessments of Amazon Web Services (AWS) deployments.
The ACCC has proposed to continue regulating the terms of Australia's domestic mobile terminating access service for voice calls, but not for SMS.
Facebook profiles belonging to dead people may outnumber live users over the next 50 years, according to a new University of Oxford study.
New Zealand's Commerce Commission has won a NZ$350,000 judgement against Vodafone New Zealand after the company pleaded guilty to overbilling customers.
ACMA has fined Victorian marketing company Brand Link Media $12,600 after the company admitted to have contravened the Spam Act.