IT Management

Zoom expands into contact centres

02 March, 2022 by Dylan Bushell-Embling

The new Zoom Contact Center solution is designed to help customer service teams deliver video-optimised interactions powered by the Zoom platform.


Aussie Broadband's Britt named MD of the Year

01 March, 2022

Aussie Broadband co-founder Phillip Britt has been named Managing Director of the Year by CEO Magazine at the 2021 Executive of the Year awards.


COVID crisis causing Australians to embrace flexible work

28 February, 2022 by Dylan Bushell-Embling

Six in 10 Australian employees now rate flexible work more highly than career progression in terms of their positive impact on mental health, research suggests.


Genesys, Thrive seek to tackle employee burnout

28 February, 2022 by Dylan Bushell-Embling

Genesys has teamed up with Thrive, a company founded to tackle employee burnout, to embed employee wellbeing tools into customer service agent workflows.


APAC businesses lead investments in digital CX

28 February, 2022 by Dylan Bushell-Embling

Asia-Pacific businesses are ahead of their global peers, with ANZ businesses ahead of their peers in the region, by investments in digital customer acquisition.


Monday.com announces alliance with KPMG

28 February, 2022 by Dylan Bushell-Embling

Australian Work OS developer monday.com has forged an alliance with KMPG aimed at building joint solutions for KPMG member firms.


Digital collaboration centre launched in Sydney

25 February, 2022

Tata Consultancy Services (TCS) has launched an innovation and digital collaboration centre in Sydney, designed to help businesses navigate transformation.


payo launches QR code payments for hospitality

24 February, 2022 by Dylan Bushell-Embling

Australian e-commerce company payo aims to revolutionise restaurant bill payments and splitting at the table with its new payo checkout offering.


Modis, Microsoft to help SA women enter space sector

23 February, 2022 by Dylan Bushell-Embling

Modis and Microsoft will collaborate to hold a series of skills development programs aimed at training South Australian women for careers in the space sector.


Managing e-waste in business

23 February, 2022 by Paul Flatt, Director APAC, Asset Lifecycle Management | Supplied by: Iron Mountain

Australia is one of the world's highest producers of e-waste, with many businesses uncertain how to address the issue.


Australian boffins use facial expressions to navigate VR

23 February, 2022 by Dylan Bushell-Embling

A team led by a University of Queensland researcher has developed technology designed to allow users to navigate VR environments using only facial expressions.


Celebrating 70 years since Australia's first computer conference

22 February, 2022

The Pearcey Foundation has announced a summit to commemorate the 70th anniversary of Australia's first computer conference, which was held in August 1951.


Adelaide's EIC building snags CBA as a tenant

22 February, 2022

Quintessential Equity has announced its EIC building open for leasing, with the Commonwealth Bank committed to a tenancy.


Analytics app simplifies complex entitlement landscape

22 February, 2022

A new solution promises to help New Zealand businesses navigate the complex and ever-evolving leave entitlement legislative landscape.


Experts to discuss secure board strategies in podcast

17 February, 2022 by Dylan Bushell-Embling

The In Pursuit of the Secure Board Podcast has lined up a stable of expert guests to provide advice to board members on understanding and managing cyber risk.


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