The new Zoom Contact Center solution is designed to help customer service teams deliver video-optimised interactions powered by the Zoom platform.
Aussie Broadband co-founder Phillip Britt has been named Managing Director of the Year by CEO Magazine at the 2021 Executive of the Year awards.
Six in 10 Australian employees now rate flexible work more highly than career progression in terms of their positive impact on mental health, research suggests.
Genesys has teamed up with Thrive, a company founded to tackle employee burnout, to embed employee wellbeing tools into customer service agent workflows.
Asia-Pacific businesses are ahead of their global peers, with ANZ businesses ahead of their peers in the region, by investments in digital customer acquisition.
Australian Work OS developer monday.com has forged an alliance with KMPG aimed at building joint solutions for KPMG member firms.
Tata Consultancy Services (TCS) has launched an innovation and digital collaboration centre in Sydney, designed to help businesses navigate transformation.
Australian e-commerce company payo aims to revolutionise restaurant bill payments and splitting at the table with its new payo checkout offering.
Modis and Microsoft will collaborate to hold a series of skills development programs aimed at training South Australian women for careers in the space sector.
A team led by a University of Queensland researcher has developed technology designed to allow users to navigate VR environments using only facial expressions.
The Pearcey Foundation has announced a summit to commemorate the 70th anniversary of Australia's first computer conference, which was held in August 1951.
Quintessential Equity has announced its EIC building open for leasing, with the Commonwealth Bank committed to a tenancy.
A new solution promises to help New Zealand businesses navigate the complex and ever-evolving leave entitlement legislative landscape.
The In Pursuit of the Secure Board Podcast has lined up a stable of expert guests to provide advice to board members on understanding and managing cyber risk.