Dynatrace enters partnership with ServiceNow

AI powered observability platform provider Dynatrace has entered into a multi-year strategic partnership with ServiceNow in a bid to advance autonomous IT operations for joint enterprise customers.

Under the agreement, Dynatrace will provide its deterministic and agentic AI capabilities, while ServiceNow will provide AI agents and AIOps capabilities. Dynatrace will also deploy ServiceNow for enterprise service management, HR service delivery and asset management, while ServiceNow will utilise Dynatrace’s observability platform to support its own digital operations.

The companies plan to use insights from their deployments of each other’s solutions to inform enhancements to integrations and the overall experience for their customers.

ServiceNow Group VP and GM for IT Service Management and IT Operations Management Rahul Tripathi said the partnership reflects the companies’ shared belief that autonomous IT is the future.

“Our collaboration with Dynatrace is about accelerating Zero Outage outcomes for enterprises today,” he said. “By bringing together real-time, AI-powered observability from Dynatrace with ServiceNow’s AI-powered IT Service & Operations Management, we’re empowering IT teams to move beyond traditional operations into a new era of proactive systems that continuously learn, adapt, and self-heal at scale.”

Dynatrace Chief Product Officer Steve Tack added that the companies aim to turn real-time observability into trustworthy, autonomous action across the software delivery lifecycle.

“We help customers anticipate issues, coordinate remediation, and continuously optimise services by combining deterministic and agentic AI, bringing them closer to autonomous prevention, remediation, and optimisation at enterprise scale,” he said.

Image credit: iStock.com/Alexander Sikov