Beyond the contact centre: why customer experience has become an enterprise technology strategy
Visibility versus value: what are you really trying to buy?
The risk of letting GenAI define the future of AI
More cloud capacity won’t mean greater AI readiness for Australia
Your data is in Australia: that doesn't mean it is under your control
Beyond the contact centre: why customer experience has become an enterprise technology strategy
Customer experience is moving into a new era of integration and automation.
Visibility versus value: what are you really trying to buy?
Withn CRM systems it is crucial to understand that visibility itself doesn't improve the customer experience or add more line items to an invoice.
The risk of letting GenAI define the future of AI
Conflating GenAI with the much broader discipline of artificial intelligence puts the effective application of AI at risk.
More cloud capacity won’t mean greater AI readiness for Australia
The next wave of cloud infrastructure decisions in Australia won’t be led solely by compute.
Your data is in Australia: that doesn't mean it is under your control
Is your 'sovereign cloud' actually sovereign?
ATEN VK430 RBS Panel
The ATEN VK430 RBS Panel is a touch-screen panel designed to manage conference rooms and provide...
WTI Advanced Remote Edge Manager
The Advanced Remote Edge Manager is a compact out-of-band (OOB) management solution for...
Visibility versus value: what are you really trying to buy?
Withn CRM systems it is crucial to understand that visibility itself doesn't improve the customer experience or add more line items to an invoice.
-
Salesforce and Anthropic announce expanded partnership
Under the Claudeforce partnership, Salesforce and Claude AI developer Anthropic plan to combine...
-
-
DXC launches DXC Workplace Services
DXC Technology is using agentic AI to transform the delivery of managed workplace services to its...
-
-
Cloudflare launches Identity-Aware AI Gateway
Cloudflare has launched a solution aimed at providing IT and security teams with more granular...
-
Faking a trusted brand is easier than ever, defending against impersonation isn’t
Organisations need to defend their brands with renewed vigour as AI-driven impersonation scams are on the rise.
-
How Mythos changes the assumptions underpinning Australia's banking regulations
The advent of frontier AI models invalidates many of the cybersecurity assumptions implicit in...
-
-
Securing the new financial year: prioritising autonomous cyber defence
As Australian businesses enter a new financial year, they need to evaluate their security...
-
-
Australia is building AI faster than it can secure it
The pace of AI adoption is being set by competitive pressure and internal demand, and security is...
-
AI in Australia must be built as a data system, not just a compute system
Long-term success with AI means understanding how AI systems behave over time and that AI not only creates intelligence, but also creates data.
-
Vertiv launches UPS tailored to AI workloads
Vertiv has expanded its range of UPS solutions with a 1.8 MW model designed specifically for...
-
-
Government announces Australian data centre expectations
The federal government has set national expectations for data centres, a commitment made...
-
-
SCX.ai launches Australia's first sovereign AI node
SCX.ai has gone live with Australia's first sovereign AI infrastructure node at the...
-
