Service solutions for a better customer experience
Supplied by ClickSoftware Australia on Wednesday, 29 July, 2015
In today’s service markets there is an evident gap between what customers want and what B2B businesses can essentially provide. Business IT infrastructures tend to lack the flexibility, where software can be added easily and instantly, to effectively close this gap between what you offer and what the customer requires.
The cloud is a key strategic technology that has increasingly significant influence on enterprise IT. The trend is also impacting service companies worldwide. The answer to the service-customer gap could lie within a cloud infrastructure.
Download this white paper to discover why.
Build a flexible and simple remote support solution while keeping support costs down
According to a recent IDC report, there is a 35% growth in the remote support market - mainly...
Physical security must-dos for rock-solid network protection
It’s at the hardware level, the very bottom of the networking hierarchy, that your network is...
How to shift left and cut your customer support costs
Many organisations are beginning to implement a shift-left approach in order to better enable...
