Brisbane Airport extends managed services contract
Brisbane Airport Corporation (BAC) has extended its managed technology infrastructure service contract with Data#3 from now through to June 2018.
The new solution with extended services will consolidate the management of BAC’s IT, affording the company more time to focus on the core business of running one of Australia’s largest airports.
As part of the service, Data#3 will provide 24/7 service desk management, network, server, database and desktop support to 350 BAC corporate staff and network connectivity to more than 20,000 associated airport workers.
Data#3 had provided BAC with its previous contract, a blended on-site and remotely delivered IT service, which had recently come to end of term. As the service satisfaction percentage had risen to a consistent 90% over the last 12 months, BAC was confident that Data#3 was the partner of choice.
BAC said the solution will result in an improved services delivery model with closer alignment to the business.
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