Medibank tech glitch holds up tax statements

Medibank has struck problems “as it nears completion of a major technology upgrade”, advising the market that it is “experiencing a reporting issue which will likely prevent it from providing annual tax statements to a majority of customers” by 15 July.

In a statement, Medibank CEO Craig Drummond said the situation arose as a result of “customer data migration” and acknowledged that the situation is “unacceptable for customers”.

“I sincerely apologise to our customers for this disruption. It is important for customers to know their personal data has not been compromised,” he said.

“Our team is working around the clock to resolve this issue, and I want to assure customers that our focus is on minimising the impact this will have on them.”

Medibank said its ahm customers are not affected by this problem.

The company said it will provide further updates to members over the coming days.