Helia wins Appian Innovation Award

Lenders mortgage insurance provider Helia has been recognised as an Asian-Pacific Innovation Award winner at the 2023 Appian Innovation Awards, an annual event recognising organisations whose use of Appian is disrupting their market.

Helia was recognised for its innovation in using the Appian business process automation platform across multiple departments to automate processes and transform operations into an interconnected workplace.

Using Appian, Helia has been able to automate its claims management workflows to reduce the processing time from two days to less than 10 minutes, according to Helia COO Jeremy Francis.

“We chose Appian because it allowed us to bypass full-stack developers and build new digital systems that could be modified easily and cost-effectively by Helia’s developers,” he said.

“We are continually transforming while still operating our business — servicing our customers and internal people at the same time. Importantly, the platform allows us to release regular small deployments that don’t impact our lender customers.”

Through the platform, Helia has been able to start deploying code several times per week, up from once a month before adopting Appian, Francis said. The company decided to adopt a low-code platform as part of its digital transformation project, and selected Appian due to its capabilities.

“Our team is able to create 12 times as many applications as before using the Appian Platform — and that’s without needing the support of additional resources,” Francs commented. “Appian has truly democratised application development, enabling our people to take on projects that continue adding to their technical skillset.”

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