Juniper Networks and ServiceNow collaborate

Juniper Networks and ServiceNow have announced a partnership to deliver end-to-end automation for managed service providers and enterprises. The collaboration will empower customers to eliminate multi-layer, multivendor solutions, thereby boosting network deployment and operational efficiencies while reducing costs.

Juniper Networks joins the ServiceNow Technology Partner Program enabling both companies to expand their global reach while delivering better experiences for managed service providers and enterprise IT teams and their end users. Together, the two organisations will provide a turnkey, AI-driven, closed-loop solution that integrates into OSS/BSS or enterprise management systems for rapid network and services deployments.

For managed service providers specifically, this collaboration automates many complex, manual and multiorganisational workflows that begin with onboarding customers and continue through the customer's life cycle. The combined solution accelerates time to revenue for service providers offering managed services by benefiting from the automated workflows available out of the box, including:

• Customer onboarding and order management
• Reusable template-based abstractions for simplified network services deployment
• End-to-end monitoring and alerting
   

Joint customers and their end users can benefit from the following:

• End-to-end network service provisioning, monitoring and alerting
• Minimised manual workflows and operator errors
• Proactive auto-ticketing for detection of network and service issues through AIOps
   

The collaboration between Juniper and ServiceNow builds upon the longstanding relationship between the two companies, rooted in common philosophies and open architectures that maximise user experiences.

Image credit: iStock.com/ARMMY PICCA