Queenstown Airport upgrade reduces passenger congestion

A multimillion-dollar terminal upgrade at New Zealand’s Queenstown Airport includes passenger management technology designed to improve the customer experience.

Elenium was selected to provide bag drop and kiosk facilities, fulfilling the airport’s desire for technology that is accessible, user-friendly and easy to implement.

The company designs, develops and manufactures self-service and automation technologies for the aviation sector that can reduce passenger congestion by up to 60%, delivering a faster and more seamless customer experience. The company’s domain experience, portfolio of solutions, development methodologies and customer-centric approach have struck a chord with global carriers and airports, fuelling significant growth in its short history.

The scope of the Elenium solution will cover six new bag-drop units and a further nine self-service kiosks by June this year, which will provide a full and fast check-in process. This is in addition to the 15 kiosks that were installed in 2019, along with full management and monitoring software that will ensure operational issues can be addressed proactively.

“We are pleased to partner with Elenium again on a technology solution to enhance customer experience at Queenstown Airport and support staff working here. We want to get passengers checked in as quickly and easily as possible and this investment will help us to achieve that,” said Queenstown Airport’s Head of Infrastructure Delivery, Jo Learmonth.

Elenium CEO and Co-founder Aaron Hornlimann said this project represented Queenstown Airport’s commitment to modernisation and improving the customer experience.

“Nobody likes waiting in queues to check in or drop bags. Queenstown Airport has shown that self-service technologies can not only help at peak times, but they can provide a better passenger experience, encouraging those visitors to come back,” Hornlimann said.

Elenium was recognised in Fast Company’s annual World’s Most Innovative Travel Companies list for 2022. It received special mention for its work with Etihad Airways on a white label self-service technology that allows passengers to provide health information of any person using a check-in or information kiosk, a bag drop facility, a security point or immigration gate.

The company's VYGR suite of products is used in over 25 airports globally including Queenstown Airport, Auckland Airport, Sydney Airport, Vienna Airport, Bangalore Airport and Avalon Airport in Australia.

Image: Supplied