The Enterprise App Era has started – embrace the potential
Supplied by ClickSoftware Australia Pty Ltd on Tuesday, 24 June, 2014
Mobile apps have undoubtedly changed the dynamics of both our social and work life thanks to an incredible combination of powerful smartphones, faster mobile connectivity and a massive collection of apps that can be downloaded at a touch.
Thanks to mobile apps all types of service organisations can dramatically increase the visibility of their field workforce, improve the scheduling of tasks and allocation of resources, and ultimately empower better customer service whilst enabling the goal of 'getting it right the first time'.
Predictive cybersecurity rewrites the rules of protection
A new technology paradigm based on artificial intelligence (AI) and machine learning is...
What are the key service desk trends of 2017?
The results of this survey — sent out to ITSM professionals during March and April 2017 — provide...