Identify and improve performance for key customer journeys to increase your revenue
Supplied by LogMeIn on Friday, 19 December, 2014
Most companies today measure customer experience at specific touch points, but they tend to overlook the whole customer journey. Increasing satisfaction across the entire customer journey provides greater opportunity for revenue growth and decreased churn.
Start automating your customer-facing processes
With business' under pressure to improve customer experiences without increasing...
Implementing real-time data quality management
The Data Warehouse Institute estimates that bad information costs businesses close to $600...
The 4 greatest challenges for virtual teams
Many teams now collaborate over the global network to bridge their geographic boundaries....