Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Australian businesses still plagued by inefficiencies
Organisations across Australia’s major industry sectors continue to be plagued by inefficient...
How to combine low code and BPM for low-cost improvements
BPM used to be solely the domain of programmers and developers. Now, with the appropriate...
Improve the efficiency of your data centre cooling system
The effectiveness of a data centre cooling system can be greatly improved with an air...
