Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
7 tips to banish boredom from your routine status meetings
Few events do more to drain the life out of a team than a regular status meeting. Their...
5 best practices for Robotic Process Automation
Examine five best practices that will help you deliver long-term automation success,...
Legal compliance in electronic record keeping
In Australia there is now a complex framework of legislation regulating the retention of...
