Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Psychology of passwords — password behaviour and best practices
With personal and professional lives merging at...
How do you handle human-generated big data?
Human-generated files such as emails, documents, spreadsheets, presentations, and audio...
Start automating your customer-facing processes
With business' under pressure to improve customer experiences without increasing...
