Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Is data fabric the future of data management?
Hybrid cloud deployment models are becoming the new normal for enterprise IT organisations....
The road to paperless efficiency — a case study
In 2015, Frankston Toyota raised the bar in document management and customer experience....
20 private cloud myth busters
Examine 20 of the most asked questions about the private cloud. Discover how to develop a...
