Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Outdated Technologies Cost Aussie Businesses $6.9M Annually — Next-Gen AI-Powered Collaboration Tools Offer Clear Fix
[White paper] Future of work: APAC hybrid trends...
7 quick and easy ways to motivate your team
Motivated employees are happier, more productive and have a strong desire to do the best...
Virtualised mission-critical disaster recovery: 10 questions you need to know
Virtual IT infrastructures are now common place. A critical hurdle, however, remains...
