Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Security and compliance that’s actually built for the way you work
Explore an innovative approach to security,...
How application whitelisting can diminish cybercrime
The Australian Signals Directorate identifies application whitelisting as the most...
Delivering a secure mobile future
The mobile internet revolution has truly arrived and is starting to deliver on the anytime and...
