Strategic insights on increasing service desk revenue — 2017 report

Supplied by Freshworks Australia on Thursday, 24 August, 2017


Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:

Addressing support challenges that hinder scalability.

Following a proactive approach to prevent basic service desk issues.

Leveraging existing ITSM capabilities to ease service desk workload.


Related White Papers

Enterprise flash storage that intelligently scales with your demands

Enterprise storage solutions were traditionally difficult to manage and proved inefficient to...

The inevitable extinction of PSTs

IT administrators are responsible for the integrity, security and availability of an...

Webroot SecureAnywhere Business Endpoint Protection vs seven competitors: performance benchmark

Passmark Software conducted performance testing on eight security software products during...


  • All content Copyright © 2022 Westwick-Farrow Pty Ltd