Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Top 5 malware trends for 2014 and how to combat them
This paper discusses the top five malware trends to watch out...
CryptoLocker: your money or your life
A new form of malware called CryptoLocker has recently been identified. It is designed to...
The surprising downside to raising DC temperatures
A popular strategy to improve DC efficiency is to raise IT inlet temperatures. This does not...
