Strategic insights on increasing service desk revenue — 2017 report

Supplied by Freshworks Australia on Thursday, 24 August, 2017


Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:

Addressing support challenges that hinder scalability.

Following a proactive approach to prevent basic service desk issues.

Leveraging existing ITSM capabilities to ease service desk workload.


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