Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Practical considerations for implementing prefabricated data centres
Implementing prefabricated modular data centres results in well-understood benefits including...
How to maximise the power of your IT equipment racks
Despite impressive efforts to conserve energy in data centres, average power consumption at...
Is data fabric the future of data management?
Hybrid cloud deployment models are becoming the new normal for enterprise IT organisations....
