Strategic insights on increasing service desk revenue — 2017 report

Supplied by Freshworks Australia on Thursday, 24 August, 2017

Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:

• Addressing support challenges that hinder scalability.

• Following a proactive approach to prevent basic service desk issues.

• Leveraging existing ITSM capabilities to ease service desk workload.

DOWNLOAD

24 Pages PDF

Related White Papers

Cutting DC costs: hot-aisle vs cold-aisle containment

Choosing hot-air containment over cold-air containment can save 43% in annual cooling system...

Thriving in the application economy - how to embrace the disruption

We are all now facing the disruptive impact of the application economy. Amazingly, software...

Leading expert insights on Australian public safety

A recent industry panel of leading experts in counterterrorism, aviation, utilities and...

Content from other channels on our network

Kinetic IT creates AI engineering division

ACSC releases cybersecurity video training for privileged users

Digital sellers to government on notice

New cloud policy raises the stakes on cost accountability

Victoria's Wyndham City Council completes IT transformation

3D-printed battery component enables custom cell designs

New computational method predicts semiconductor properties

Ultra-thin transistors pave way for more efficient chips

How reliable is your computer chip?

Pressure shown to extend EV battery lifespan

Solar and batteries for all NSW public schools: Labor motion passed

Upgrading electrics at the Smithsonian

Fortescue opens electrical skills training centre

Critical infrastructure for a mega fulfilment centre

Choosing the Right Cable: CAT6 vs CAT6A