Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
How to automate your IT service delivery
Every day your service desk is a challenge. Manual processes, repetitive issues and human...
Safeguarding ANZ local councils from disruption
Municipalities are being challenged to take on roles where they may have limited capabilities as...
New KVM technology for control rooms and operations centres
KVM systems have long been one of the hidden foundations of a control room. They have...
