Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
Achieve up to 40% reduction in cost per TB
In the supermarket, maximising the sale of more profitable items is a key measure of...
Creating a high-performance workplace
With insights from over 1000 Australian CxOs, this is a ‘must read’ report covering the...
Turn economic turbulence into competitive edge — 30 best practices
Economic uncertainty is a common concern plaguing businesses today. With a rapidly changing...
