Strategic insights on increasing service desk revenue — 2017 report
Supplied by Freshworks Australia on Thursday, 24 August, 2017
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver. This report, based on 12,000 service desks, reveals how the best are doing it by making simple changes to daily functions:
• Addressing support challenges that hinder scalability.
• Following a proactive approach to prevent basic service desk issues.
• Leveraging existing ITSM capabilities to ease service desk workload.
Related White Papers
The 4 greatest challenges for virtual teams
Many teams now collaborate over the global network to bridge their geographic boundaries....
Enterprise wireless LANs (WLAN): what to expect from 802.11ac
The IEEE 802.11ac standard takes many of the best techniques the Wi-Fi industry has learned...
The solutions to your network monitoring challenges
Network monitoring serves as a supplementary, strategically important module in IT...
