What are the key service desk trends of 2017?

Supplied by Freshworks Australia on Tuesday, 19 September, 2017


The results of this survey — sent out to ITSM professionals during March and April 2017 — provide valuable insights into the current frustrations and challenges faced by service desk professionals, the key innovations and changes forecasted to shape the future of the ITSM industry, and much more.

Gain the understanding you need to help plan for the future.


Related White Papers

11 best practices to effectively manage all of your devices

This white paper examines five common challenges of device management that can blindside...

7 golden rules for big data projects

Most organisations are now running big data projects. Why? They lead to smarter business...

10 problem-solving strategies for government organisations

If your government department is collecting data of any kind, you are in prime position to...


  • All content Copyright © 2020 Westwick-Farrow Pty Ltd