Your customer happiness benchmark report
Supplied by Freshworks Australia on Monday, 21 October, 2019
Discover cross-industry benchmarks, region-specific breakdowns and the difference between organisations who have automated most of their support using a helpdesk software and those that didn’t.
Strategic insights on increasing service desk revenue — 2017 report
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver....
Enterprise wireless LANs (WLAN): what to expect from 802.11ac
The IEEE 802.11ac standard takes many of the best techniques the Wi-Fi industry has learned...
CryptoLocker: your money or your life
A new form of malware called CryptoLocker has recently been identified. It is designed to...
