Keep the nbn providers honest: CHOICE

By Jonathan Nally
Monday, 10 July, 2017

Keep the nbn providers honest: CHOICE

Consumer rights advocate CHOICE wants everyday Australians to join a national monitoring program to “keep internet service providers on the nbn honest”.

“With our latest internet satisfaction survey showing that 60% of Australians who are currently on the nbn faced issues with their provider in the past six months, it’s vital these services are independently monitored to ensure we’re getting what we pay for,” said CHOICE’s head of media, Tom Godfrey.

That’s why CHOICE is asking households across the nation to sign up for its free monitoring program at

CHOICE said the aim is to “keep internet service providers on the nbn such as Telstra and Dodo honest about the internet speeds they can actually deliver to customers”.

The move follows today’s announcement from nbn co that one in two of all Australian households can now access the network.

According to CHOICE, the biggest issues with the nbn over the past six months were slow speeds (44%), disconnections/dropouts and variable performance (42%), and just connecting to the nbn (31%).

“With a significant number of Australians experiencing issues with their nbn service, we want to get to the bottom of speed issues to make sure people aren’t left in the slow lane,” said Godfrey.

“We need internet service providers on the nbn to provide reliable services and deliver internet speeds that meet their stated claims.”

CHOICE has joined forces with technology testing company Enex TestLab to gather information on actual broadband speeds experienced by consumers across the country.

“We’re looking for Australians in more than 100 postcodes across the country to join our nbn speed test. From Albury to Applecross, Hobart to Hamilton or Slacks Creek to South Coogee, if you have an nbn connection we would like you to join our nbn speed test,” said Godfrey.

The consumer rights body will report regularly on a range of metrics, including advertised speeds versus actual speeds, average download and upload speeds, average monthly downtime and disconnections per month.

Image courtesy nbn co.

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