NBN Co renews expanded CVC offer

By Dylan Bushell-Embling
Friday, 01 May, 2020

NBN Co renews expanded CVC offer

NBN Co has extended its COVID-19 relief package offering of up to 40% additional capacity for its retail service provider customers for another two months until the end of July.

The offer of an additional 40% connectivity circuit capacity at no additional cost is aimed at helping retailers keep Australians connected throughout the pandemic.

Meanwhile NBN Co has extended the offer to increase download data limits for its standard Sky Muster service to an average of 90 GB for another two months, which has in some cases effectively doubled the average monthly download limits on retail Sky Muster plans.

“We are extending these offers by another two billing periods because we know how crucial it is for the nation to have access to reliable and fast broadband services as Australians continue to work, study and be entertained at home,” NBN Co Chief Customer Officer – Residential Brad Whitcomb said.

The extended offer is in addition to the $150 million NBN Co is making available to help fund financial relief and assistance packages for business and consumer end users.

According to the company, business-hour download throughput over the nbn remains 18% ahead of the throughput measured during the last week of February, before the lockdown commenced. But this is down from a high of 49% during the week ending 12 April.

Evening traffic was likewise 13% ahead of pre-COVID levels last week, compared to 25% during the week of 12 April. Business-hour upstream traffic also remains 101% ahead of baseline levels.

“These metrics show that while broadband use has significantly increased during this pandemic, we have also seen network demand settle into a new range where usage remains at higher levels throughout the day, compared to the pre COVID-19 baseline,” Whitcomb said.

“We are seeing increased demand for higher speeds as customers reassess their demands during social isolation and make sure they have the broadband service to support it.”

Image courtesy NBN Co

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