ANZ Bank uses voice biometrics for mobile security

Voice biometrics will be introduced by the ANZ Bank to help improve security on mobile devices.

Customers transferring more than $1000 through ANZ’s mobile apps will have the capacity to use their voice to authorise high-value payments.

Previously, this could only be achieved by internet banking or by visiting a branch to complete transactions that were more than $1000.

“One of the key challenges today for banking, as the world becomes more digital, is making it easier for customers to do what they want to do in a safe and secure way,” said Peter Dalton, managing director customer experience and digital channels.

“Voice biometrics is the next step in making banking more convenient for our customers while also strengthening security.

“A person’s voice has five to 10 times as many security points than other methods such as fingerprints, so we know this will improve security and be welcomed by our customers. The technology is now so advanced that it can tell the difference between identical twins or even a voice recording.”

ANZ has been working closely with world-leading voiceprint and biometrics company Nuance to bring this new technology to Australian customers. A pilot will begin with ANZ staff and select customers in May 2017 using the Grow by ANZ mobile app. The service will then be rolled out to ANZ goMoney and other digital services progressively.

Image credit: ©iStockphoto.com/Robinpd

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