Friendly TR-069 device management suite

Friendly’s TR-069 device management suite allows carriers and xSPs to reduce the deployment, management and support costs of data, VoIP, IPTV and Smart Home services. Based on the TR-69 and SNMP standards, the solution streamlines and simplifies the entire service life cycle of broadband devices from their deployment and on to their ongoing management and support, allowing service providers to enjoy significant reduction in OPEX, while ensuring customer satisfaction.

The suite offers a robust architecture for mass management of CPEs on DSL, WiMax, FTTH and cable networks. It is based on the most recent Java and database technologies, offering simplicity in its integration with back-end systems, such as provisioning system OSS, CRM, LDAP and more.

The suite maintains CPE vendor neutrality, enabling seamless switching from one CPE type to another, while managing all the CPEs on a single platform.

The suite includes the following products. The management console provides remote management of CPEs. It enables independent creation of new data models to be supported by the ACS. New CPE types or data models can be easily added by the system administrator without any assistance from Friendly or extensive knowledge of TR-069.

The provisioning portal automates the provisioning of new subscribers to internet services. It offers a single unified interface for the provisioning of all device types and serves as a front end to all the back-office systems involved in the provisioning process.

The Support Center Application allows service representatives (CSRs) to manage and control a specific CPE during a support call. Using the application, the CSR can remotely diagnose and resolve problems through intuitive screens and automated processes.

The Event Management System automates problem resolution with predefined scripts. The scripts are automatically triggered by events, which may be generated by external systems or by the user, and include automated problem resolution as well notification to external systems and applications.

The Self-Support Portal reduces the number of calls to the help desk and increases customer satisfaction by allowing non-technical subscribers to independently diagnose and repair problems related to data, voice and video services.