Australian businesses have a Wi-Fi outage per month

By Dylan Bushell-Embling
Monday, 10 September, 2018

Australian businesses have a Wi-Fi outage per month

Nearly all (98%) Australian businesses experience at least one Wi-Fi downtime incident per month, and the loss of connectivity costs businesses an average of more than $4000 per hour.

These are among the key findings of a new report from Ruckus Networks into the state of Wi-Fi across Asia–Pacific, including in Australia.

A survey conducted by the company found that 43% of Australian businesses experience up to five instances of connectivity downtime per month. The average annual cost to an Australian business from connectivity downtime is $68,332, the report indicates.

One in three Australian businesses also report having to expend the equivalent of one week worth of man-hours per month to manage Wi-Fi or network related issues.

The downtime is particularly damaging considering that Australia is the third top market in APAC for relying on Wi-Fi behind Japan and Singapore, with 56% of Australian respondents relying on the technology at work all the time.

But despite Wi-Fi's ubiquitous nature in the workforce, 73% of respondents report being frustrated by slow connection speed, making this the top concern. This is followed by connectivity dropouts (65%) and difficulty accessing the market (61%).

The survey also indicates that Australian businesses may be too complacent regarding the state of Wi-Fi security in their organisations. While 97% of respondents are satisfied with the state of Wi-Fi security in their organisations, 20% of Australian respondents indicated that they have an open Wi-Fi network with no secure login measures.

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