New mobile payments solution for Officeworks

Wednesday, 11 January, 2023

New mobile payments solution for Officeworks

Officeworks has implemented a new mobile payment solution across its network of 167 physical retail stores. The office and stationery products retailer has a catalogue of over 40,000 products and runs a national call centre in addition to its bricks and mortar outlets.

The company has implemented the Airpay TAP soft POS payment solution from Quest Payment Systems, along with Zebra Technologies’ TC52x mobile computers. The deployment negates the requirement for additional hardware, effectively turning the TC52x devices into mobile POS terminals capable of accepting all major credit cards and eftpos payments.

“At Officeworks, we’re always looking at innovative ways to help our team members provide an exceptional customer experience,” said Andy Barker, Head of Team Member Experience Applications, Officeworks.

“By introducing contactless payment with Zebra’s mobile devices and Airpay TAP, team members can deliver a fast and personalised shopping experience — providing expert advice and allowing customers to make payment easily without the need to queue at a traditional register. We are also seeing significant efficiency and productivity gains with enhanced scanning and stocktake accuracy, and reduced repair costs through the ruggedness of the TC52x compared to our previous consumer grade devices,” he said.

Accelerated growth of e-commerce and newer technologies like contactless payment have resulted in shoppers expecting a seamless experience however they shop, according to Zebra’s 15th Annual Global Shopper Study. Globally, 64% of surveyed shoppers prefer stores that offer contactless payment options. This is echoed by market research stating that contactless payment transactions are estimated to reach US$10 trillion globally by 2027 (from US$4.6 trillion in 2022).

“Investment in the right technology is the key to retail agility and resilience for the modern retail store,” said Tom Christodoulou, Sales Vice President, ANZ, Zebra Technologies.

“Shoppers today crave convenience through technologies like contactless payment, mobile ordering, and self-checkout. Therefore, retailers must provide a seamless and memorable experience across all channels to stay relevant and competitive in the days ahead.”

Image credit: Kenneth Brodie

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