Service NSW introduces PayPal option

Wednesday, 07 November, 2018

Service NSW introduces PayPal option

PayPal is now accepted as a payment option by Service NSW and will progressively roll out across all NSW Government agencies that use this website and app.

The initial rollout will commence with Roads and Maritime Services.

This partnership is the first wide-scale offering of PayPal for government payments in Australia and responds to the increasing customer demand for mobile digital services, giving NSW citizens more choice and flexibility in how they pay for government services. With 7.2 million customers in Australia, more than one-in-three NSW adults is a PayPal user.

Service NSW provides customers with access to more than 1000 government transactions from around 40 different agencies. With PayPal, the public won’t need to enter their card number and expiry date, they can simply enter their PayPal username and password, simplifying payment and saving time when paying via mobile.

Minister for Finance, Services and Property Victor Dominello said the partnership with PayPal is another example of the NSW Government embracing digital technology to enhance the customer experience.

“Millions of NSW citizens already have PayPal accounts so it makes sense to offer this payment option for government transactions. Service NSW has become the one-stop shop for licences and household savings, and this partnership will now offer customers a one-click solution for payment,” Dominello said.

“Customers are already giving the new platform the thumbs up — in less than a week PayPal currently represents 13% of all digital payments, which is about 9000 transactions.”

“People in NSW can now use PayPal to pay their car rego and driver’s licence through Service NSW,” said Libby Roy, Managing Director, PayPal Australia.

“PayPal is delighted to be supporting Service NSW to make digital payments for state government services easier. You won’t have to fumble for your credit card or enter long strings of numbers. By paying with PayPal on smartphones, you’ll literally be able to pay via the Service NSW App with the touch of a finger,” Roy said.

Smartphone ownership and use is close to ubiquitous in Australia with four-in-five people (84%) using their mobile to access the internet daily. The recent PayPal mCommerce Index showed that almost three-quarters of Australians with smartphones (72%) use their mobiles to make payments. Bill payments (64%), such as Service NSW transactions, are the most common payments Australians make using their mobiles.

With its website launched in July 2013, Service NSW has long been leading the way on digitising customer service in the public sector and has set a benchmark, not only for other government jurisdictions within Australia but internationally and by leading private sector service organisations. Service NSW provides customers with access to more than 1000 government transactions from 40 around agencies, including: Roads and Maritime Services, Sydney Water, NSW Fair Trading, Department of Education and NSW Births Deaths & Marriages.

PayPal lets people link all their credit cards and bank accounts into one digital wallet so people can choose which to use for online payments. Mobile payments are quicker and easier because consumers don’t need to enter their personal and credit card or bank details every time they want to make a payment. And with PayPal’s One Touch enabled, PayPal helps avoid the hassle of users entering their details each time on enrolled devices.

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