Articles
Leadership change for Avaya Business in ANZ
Avaya has announced that Rob Wells, Managing Director, Australia and New Zealand (ANZ), will leave the company on 17 February to pursue a different path with a start-up venture. Rick Seeto will assume the leadership of the business in ANZ until a permanent appointment is made. [ + ]
Convergence Review’s thankless task
The panel presiding over Australia’s telecommunications Convergence Review has a tough task, one that many won’t appreciate - particularly given the Review’s recent interim report carried such divisive and controversial recommendations. John Stanton, CEO of Australia’s Communications Alliance, takes a look at the ramifications of some specific elements of the interim report. [ + ]
How to remotely reboot after a system lock-up
Remotely administering switches, servers, telecoms equipment and the like can be difficult, especially when a device locks up and requires a cold boot. In these circumstances, a ‘remote power reboot switch’ can help get that obstinate piece of kit up and running. [ + ]
NEC appoints executive general manager for NECare
NEC Australia has appointed Philip Belcher as executive general manager NECare, the company’s multivendor maintenance and support services business. Belcher will be responsible for the maintenance and support services that provision the company’s unified communications sales and channel teams. [ + ]
Preparing your data centre for desktop virtualisation
Desktop virtualisation is becoming increasingly commonplace in Australian organisations. Once you’ve determined that it’s the right approach for your organisation, how do you decide what’s needed to support virtual desktops from your data centre? Stephen Withers explains. [ + ]
Disadvantages of the cloud and how to overcome them
The cloud promises to liberate organisations from the limitations of traditional IT infrastructure. Here, Oracle’s Marc Caltabiano argues that early cloud solutions have created new computing silos that actually impose new limits on organisations. He suggests that organisations must take a more nuanced view of the cloud to get the most from a cloud strategy. [ + ]
Business intelligence: buy or build?
Ten years ago, business intelligence (BI) solutions were only available to large organisations that could afford to spend time and money developing them in-house. With the advent of the cloud, this scenario is changing. Adam Hawkins, Co-founder and Managing Director, Mercurial, discusses the limitations of in-house business intelligence solutions, and looks at cloud-based solutions as an alternative. [ + ]
The impact of BYO device policies on ‘big data’, and how to deal with it
The trend of employees bringing their own devices into the workplace will grow rapidly in 2012. This will create even larger stockpiles of data for IT to sift through and manage. Clive Gold*, EMC, reports on the impact of ‘the consumerisation of IT’ on big data - what he calls “the biggest opportunity of this decade” - and how organisations can best tackle it.
[ + ]CRM in the age of social media
The company call centre was once the primary (and a private) port of call for irate or frustrated customers. Now, many are turning to social media, airing their complaints on Twitter or Facebook for the world to see. Robert Allman, of Dimension Data Australia, looks at how to build a competent CRM architecture in this age of social media, and public complaint.
[ + ]Voice+Data wins Cover of the Year award
Voice+Data last month earned the award of Cover of the Year for B2B magazines, at the Publishers Australia Excellence Awards. The magazine won the award for the ‘My Dog is a Cloud’ illustration, featured on the cover of the May 2011 issue. [ + ]
How to assess the carbon footprint of your storage arrays
With the government finally putting a price on carbon, IT managers around Australia will now have to pay close attention to the efficiency of their storage arrays. Clive Gold, Vice-Chair of SNIA ANZ, explains the rationale behind the association’s new Emerald program, and how you can use it to assess the impact of the carbon price on your own equipment. [ + ]
OzHub to raise cloud profile in Australia
Innovation Minister Senator Kim Carr recently launched OzHub, a cloud initiative with the aim of building “Australian consumer and business confidence in cloud computing”. Merri Mack takes a closer look at OzHub and its potential impact on cloud computing in Australia. [ + ]
Just another face in the crowd?
Aggregating reams of data on your users and customers, then mining that data for business intelligence, is powerful indeed. But combining these otherwise disparate stockpiles of personal data has grave ethical implications, particularly if these datasets should ever fall into the wrong hands. Conrad Bates, from C3 Business Solutions, discusses these considerations and the need for ethics standards for information management.
[ + ]Getting a grip
In his eleven years at TechnologyOne, IT Manager Andrew Bauer has seen the IT team grow from just two members to a team that supports the company’s current staff of 850 people. Merri Mack talks to Bauer about the challenges of getting a hold of something relatively intangible - such as the cloud - and using it to create real-world benefits for the business.
[ + ]Dude, where’s my app?
Server virtualisation is growing ever more popular thanks to its potential to drive down costs and increase flexibility. But pre-virtualisation server performance metrics no longer apply, making any application performance problems hard to diagnose, leaving users wondering where their app went and IT with no answer. Rafi Katanasho, Compuware, explains what you can do about it.
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