Microsoft expands partnership with ServiceNow

Microsoft and ServiceNow have announced an expanded strategic partnership that will see ServiceNow house its SaaS offerings on the Azure cloud in addition to its own private cloud.

The expanded collaboration is aimed at allowing mutual customers in highly regulated industries and government buyers to accelerate their digital transformation.

ServiceNow will use Azure Cloud as part of its preferred cloud platform for customers in these industries, starting with Azure’s Australian regions and the Azure Government cloud in the US.

Microsoft recently became the first hyperscale global cloud provider to receive certification from the Australian Signals Directorate to handle data for government agencies up to the protected classification level at its Azure Canberra region.

Under the agreement, Microsoft and ServiceNow will also develop new cognitive and business intelligence services utilising Microsoft 365 and ServiceNow’s Now Platform.

Meanwhile, Microsoft plans to implement ServiceNow’s IT & Employee Experience workflow products across its own internal operations to help enhance the employee experience by allowing them to spend less time on manual tasks.

“There is an enormous opportunity for customers — including in the public sector — to apply the power of the cloud to become more efficient and responsive,” Microsoft CEO Satya Nadella said.

“Our partnership combines ServiceNow’s expertise in digital workflows with Azure, our trusted cloud, so that customers can accelerate their digital transformation, while meeting their security and compliance needs.”

Pictured: Scott Guthrie, Microsoft's Executive Vice President of the Cloud and Enterprise group. Courtesy Microsoft.

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