Australian business riding software-defined communications wave


By Dylan Bushell-Embling
Thursday, 07 November, 2013


Australian business riding software-defined communications wave

Australian enterprises are following the international trend and starting to show a preference for software-defined communications.

A report from Telsyte indicates that penetration of software-driven communications technologies has now passed 10% of Australian private automatic branch exchange (PABX) systems. Cloud adopters are also increasingly reliant on software-defined systems.

Three in four respondents also indicated that they were at least as comfortable - if not more so - with a software-only PABX system instead of a hardware appliance.

Telsyte, an independent research subsidiary of Australian IT services and consulting company UXC Limited, surveyed 319 CIOs and IT decision-makers for the report.

Rodney Gedda, a Telsyte senior analyst, said the availability of software-defined communications products is expanding, with many traditional vendors offering virtualised versions of their PABX software.

“There are also a growing number of local enterprise telephony cloud offerings from telco and non-telco service providers which are mostly developed in software in order to scale to service many customers on common, shared infrastructure.”

Gedda predicts that expanding use of software-defined communications could finally spur on Australia’s sluggish adoption of unified communications (UC) features.

“The penetration of UC among Australian enterprises remains low at less than 10%; however, software-defined communications systems are more likely to integrate voice with instant messaging, presence, videoconferencing and email,” he said.

Image courtesy of Christopher under CC

Related Articles

Sound of success: embracing quieter work environments

In the world of hybrid workplaces, where we seamlessly transition between remote work and the...

Collaborative tools improve staff and customer retention

McCarthy Durie Lawyers has reported significant year-on-year staff and customer retention levels...

Does your CX have the 'IT' factor?

For businesses to thrive and stand out amongst the competition, customers need to experience...


  • All content Copyright © 2024 Westwick-Farrow Pty Ltd