Healius to deploy integrated RingCentral solution

Healthcare provider Healius has selected RingCentral to deploy an integrated unified communications as a service (UCaaS) and contact centre as a service (CCaaS) solution. This technology investment is designed to improve the doctor and patient experience in Healius’s pathology and diagnostic imaging practices through improvements in communications, initially within the fundamental area of voice and in the longer term adding other communications channels. It is also expected to drive workforce and operational efficiency through the analytics and insights provided by the RingCentral platform.

The five-year contract includes the provision of devices and project services to design and deploy the integrated UCaaS and CCaaS environment. The contract includes 500,000 toll-free calling minutes per month, e-fax functionality to all numbers and a single service desk integrated with Healius’s ServiceNow instance to streamline the management of the entire communications environment. With 260 sites around Australia included in the upgrade, the rollout is expected to be completed by early 2023.

The integrated, cloud-based solution will replace Healius’s range of disparate and end-of-life telephony and contact centre technologies, and will be integrated with Microsoft Teams, Salesforce.com and other business applications, powering a more efficient customer service and employee experience.

RingCentral also complied with Healius’s requirements to improve service availability and reliability with a guaranteed telephony service level of 99.999%, and to maintain the security and privacy of all customer content. That content includes the content of calls, facsimiles, voicemails, voice recordings, shared files, conferences, webchat, email or other communications transmitted or stored through the RingCentral services, with the data retained and only accessed within Australia.

Image credit: iStock.com/Andrii Yalanskyi