Swoop launches new voice product for SMEs

By Dylan Bushell-Embling
Thursday, 08 February, 2024

Swoop launches new voice product for SMEs

Fixed wireless telecom service provider Swoop has expanded into the supply of voice services following the acquisition of Sydney-based wholesale voice service provider Seventeen Services.

The new voice offering includes unlimited SIP trunks and unified communications services (UC) for SMEs, and comes with a free handset with every new UC service. The voice product also includes a range of mobile applications and desktop allocations to ensure voice services are readily available across Australia.

This comes after the introduction of three scalable business NBN plans for SMEs, with a Business Bundle using FTTP and an Enterprise Bundle using enterprise ethernet.

Swoop CEO Alex West said the acquisition of Seventeen Services is proof of the company’s commitment to providing best-in-class products and services to Australian businesses.

“This acquisition is set to propel Swoop to new heights by enabling the launch of cutting-edge voice products, amplifying the company’s offerings and cementing its position as a frontrunner in the rapidly evolving world of business communication,” he said. “The union of these two companies signifies the dawn of a thrilling journey, one that promises to reshape the way businesses communicate and interact in the digital age.”

To support the company’s new voice business, Swoop has appointed James Dover as its new head of voice. Dover is the former CEO of Seventeen Services, and also previously served in roles including head of VoIP at Exetel.

“As we continue to expand rapidly with the ambition of becoming Australia’s premier challenger in the telecommunications market, with these new Voice and NBN bundles we are offering unique telco and internet bundles as a more cost-effective alternative to traditional big telecommunication services,” Dover said.

Swoop achieved a 51% revenue growth in FY23 and reported an underlying EBITDA for the financial year of $16.3 million, up from $13 million in the prior financial year.

Image credit: iStock.com/Chainarong Prasertthai

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