Avaya real-time enterprise video communications and collaboration

Tuesday, 12 October, 2010

A range of real-time enterprise video communications and collaboration products and services has been released. The Flare Experience is claimed to be the first, next-generation user experience that delivers collaboration capabilities across video, voice and text. The solutions range from personal desktop to multiscreen room systems and make high-definition, low-bandwidth video collaboration accessible for more employees in more enterprises and use less bandwidth than others.

Aura is claimed to be the first session initiation protocol-based, unified communications architecture for multivendor, multilocation and multimodal communications and makes video calls and conferencing simple. Users can integrate real-time video into their core Aura infrastructure and adding video functionality to the network is as simple as adding video-capable endpoints as no overlay network is required.

The company’s real-time communications portfolio now includes the following collaboration technologies and services:

The Flare Experience’s user interface enables quick, easy access to desktop voice and video, social media, presence and instant messaging, audio/video/web conferencing, a consolidated view of multiple directories and context history.

The desktop video device is a video-enabled desktop collaboration endpoint for executive desktops or power communicators that can also perform as a customer kiosk.

The Flare Experience for 96x1 Series Desk phones provides voice, conference control, instant messaging and presence capabilities plus desktop integration with Microsoft Outlook for contact management.

The Collaboration Server provides all of the Aura 6.0 core functions on a single server, enabling businesses to quickly take advantage of the Flare Experience, Desktop Video Device and Video Conferencing Solutions over existing, multivendor H.323 and/or SIP communications systems.

Videoconferencing solutions range from individual employee desktop video to small group systems to large, multiscreen conference rooms.

Professional services for video offer a menu of consulting services with smooth, on-time, on-budget video implementations; design and planning; video readiness assessments; implementation and integration; and optimisation services.

Managed video services offer help-desk and end-user support for setting up and managing video.

Avaya web.alive, available via software-as-a-service, is a virtual reality, meeting space business communications platform that uses personalised avatars and spatial audio and visuals to aid training and distance learning, business meeting collaboration or role-playing that improves event outcomes, customer engagement and sales opportunities.

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